eCommerce brand specializing in daily goods for businesses and consumers.
The Role
Lead cross-functional eCommerce initiatives end-to-end while designing and standardizing operational systems, SOPs, and governance. Drive measurable process improvements, KPI tracking, documentation, and AI-enabled execution to increase predictability, reduce cycle time and rework, and clarify ownership.
Summary Generated by Built In
Reli. is a dynamic eCommerce company experiencing rapid year-over-year growth via selling on Amazon (www.amazon.com/reli), Walmart, our own Shopify store, and eBay. We currently service 10,000+ orders daily across our eCommerce marketplaces, with over 1,500,000+ unique customers such as Marvel, Dominos, and Lululemon.
We are hiring a Technical Process Architect - Operations & AI Solutions to serve as both:
- A Systemic Process Architect responsible for designing, standardizing, and evolving how cross-functional work operates at Reli.
- An Expert-Level AI Integrator responsible for deploying AI-driven workflows, automating execution artifacts, and building prompt-engineered systems that multiply team output
This role carries equal accountability for operational system design and AI-powered execution.
You will not manually build project plans, you will design the systems and AI workflows that generate them. You will not track tasks, you will architect the processes that make tracking unnecessary. Your value is in the architecture of how work flows and the orchestration of AI tools that execute it.
Approximately 50% of this role focuses on systemic process architecture and 50% focuses on expert-level AI integration and implementation.
This is not a PMO, coordination-only, or timeline-management role. It requires strong systems thinking, operational judgment, expert AI prompting ability, and the capacity to diagnose structural inefficiencies across teams.
Key Responsibilities:
- Systemic Process Architecture
- Structural Workflow Design
- Conduct cross-functional process audits to identify bottlenecks, root causes, unclear ownership, handoff failures, and rework drivers
- Diagnose flow inefficiencies using cycle time, throughput, variance, and bottleneck analysis
- Redesign workflows to improve clarity, accountability, efficiency, and execution speed
- Map second-order effects of process changes across dependent teams
- Execution Standards & Frameworks
- Establish and release standardized execution frameworks (scoping templates, planning standards, intake models, SOPs, retro formats, governance cadences)
- Reduce variance in how initiatives are scoped, approved, executed, and reviewed
- Maintain version control of O&P standards (v1 → v2 → v3 evolution)
- Process Release & Adoption Management
- Own rollout and communication of new or revised processes
- Define adoption expectations and monitor early-stage compliance
- Track adoption metrics and gather structured feedback
- Run post-release reviews to refine and improve frameworks
- KPI-Linked Process Optimization
- Define measurable process KPIs: cycle time, throughput, flow efficiency, rework rate, escalation frequency, planning accuracy
- Drive measurable improvements against these indicators
- Partner with functional leaders to align process improvements with team capacity realities
- O&P Operating Model Evolution
- Contribute to and shape the evolving O&P operating model
- Identify systemic execution risks across teams
- Improve governance rhythms (planning, reviews, retrospectives)
- Ensure operating standards scale with company growth
Expert AI Integration & Implementation
- Design AI-driven workflows for recurring operational tasks (project plan generation, SOP drafting, retrospective analysis, status reporting, risk identification)
- Build and maintain prompt libraries for repeatable O&P use cases
- Architect multi-step AI pipelines (e.g., intake prompt → plan generation → risk analysis → stakeholder summary)
- Identify which operational tasks should be fully AI-automated, AI-assisted, or human-only
- Craft high-quality, structured prompts that produce reliable, judgment-ready outputs
- Build Custom GPTs / Gems / Claude Projects tailored to Reli. operational workflows
- Design prompt systems that probe for missing context before generating outputs
- Maintain and version-control prompt templates as organizational IP
- Apply expert-level discernment to AI-generated artifacts — validating accuracy, completeness, tone, and strategic alignment
- Establish quality gates for AI-assisted deliverables before they reach stakeholders
- Define AI usage standards for the O&P function: when to use, when not to, and how to validate
- Maintain a prompt log for transparency and auditability of AI-assisted decisions
- Use AI to generate project plans, timelines, risk registers, and communication artifacts
- Human responsibility: validate AI outputs against organizational context, political dynamics, and domain knowledge that AI cannot access
- Own the last mile — reviewing, adjusting, and approving AI-generated execution artifacts before release
- Ensure launches are well-planned, well-communicated, and stabilized post-release
- Stay current with AI tool advancements (ChatGPT, Claude, Gemini, embedded PM AI, automation platforms)
- Proactively identify new AI capabilities that can replace manual O&P work
- Conduct AI capability assessments for new tools before recommending org-wide adoption
- Train and enable adjacent team members on effective AI usage patterns
AI Workflow Design & Automation
Prompt Architecture & Engineering
AI Output Governance & Validation
AI-Driven Execution Oversight (Replaces Project Delivery)
Continuous AI Evolution
Qualifications & Experience:
- Education: Bachelor’s degree in a STEM or quantitatively rigorous field (Engineering, CS, Math, Physics, Data Science, Operations Research, or similar)
- Experience: 5–8+ years in technical project, program, or operational management roles within eCommerce, technology, or operations-heavy environments
- Systems Thinking: Proven ability to break down complex, ambiguous systems into clear, executable components — not just manage timelines
- Process Redesign: Demonstrated experience redesigning operational workflows with measurable outcomes (cycle time, throughput, rework reduction)
- AI Proficiency (Non-Negotiable): Active, expert-level use of AI tools as a primary accelerator of work quality and speed. Must demonstrate: prompt crafting methodology, output validation discipline, and workflow automation using AI
- Quantitative Reasoning: Comfort working with logic, metrics, formulas, and structured analytical models
- Communication: Clear, structured written and verbal communication Preferences:
- eCommerce experience (Amazon, marketplaces, DTC, supply chain operations)
- Technical PM background (software, systems, data, automation)
- Experience establishing execution frameworks or operating models
- Mastery of Lean, Six Sigma, or operational excellence methodologies
- Experience building or managing Custom GPTs, Claude Projects, or AI-assisted automation systems
- PMP or similar certification is a plus
Required:
Tools & Skills:
- Process & Workflow: Jira, Confluence, Asana, Monday.com
- AI Tools: ChatGPT (Custom GPTs), Claude (Projects/Artifacts), Gemini (Custom Gems), embedded PM AI features, browser-based AI automation
- Documentation: Confluence, Google Workspace
- Data & Metrics: Dashboard interpretation, KPI tracking, bottleneck analysis, Tableau/Power BI familiarity
- Process Artifacts: SOPs, process maps, scoping templates, governance cadences, prompt libraries
What Success Looks Like:
- Within 3–6 Months
- Process Architecture
- Implementing at least 5 measurable process improvements with defined KPIs, documented version releases, and demonstrated early-stage adoption
- Reducing initiative cycle time, rework, or execution variance in at least one major workflow
- Increasing planning consistency and DRI clarity across teams
- AI Integration
- Deployed at least 3 AI-driven workflows that replace manual O&P overhead (e.g., AI-generated project plans, automated retrospective analysis, prompt-driven SOP creation)
- Built and maintained a prompt library with at least 10 validated, reusable prompt templates
- Established AI usage standards for the O&P function (when to use, validation gates, prompt logging)
- Execution Oversight
- Independently overseeing multiple cross-functional initiatives using AI-generated artifacts with human validation
- Reducing leadership intervention in coordination due to stronger systems + AI leverage
- Established durable O&P execution standards adopted across major initiatives
- AI-generated artifacts are the default for project planning, status reporting, and documentation — with quality consistently meeting or exceeding manually-produced equivalents
- Reduced cross-functional execution friction as evidenced by improved throughput and reduced escalations
- Operating as the organization’s go-to resource for AI-powered operational workflows
- Coaching at least 2 adjacent team members on effective AI usage
Within 9–12 Months
Comprehensive Benefits:
- Paid Time Off (Vacation, etc.): 15 Days PTO to Start + 1 additional day per year working at Reli.
- 10 Paid Holidays in addition to PTO
- Hybrid Work Schedule
- Regular Team Happy Hours/Events
- Employer Matching for 401(k)
- Life Insurance
- Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance
- Wellness stipend of $260 per month for mental and physical well-being
Culture & Values
Expect an upbeat culture that celebrates wins and supports happiness. We're proud to be a minority- and family-owned business, built around integrity, data, and continuous improvement. Join a team where your work directly impacts our customers and growth trajectory.
Equal Opportunity Employer
Reli. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender identity, sexual orientation, age, disability, or veteran status.
Skills Required
- Bachelor's degree in a technical or quantitatively rigorous field
- 5-8+ years in technical project, program, or operational management roles
- Proven experience delivering cross-functional initiatives independently
- Experience redesigning workflows or improving operational systems
- Strong analytical and systems-thinking ability
- Clear written and verbal communication skills
- Comfort operating in fast-moving, ambiguous environments
- Responsible use of AI tools to enhance execution quality
- eCommerce experience
- Technical PM, software, data, or automation background
- Experience establishing execution frameworks or operating models
- Familiarity with Lean, Six Sigma, or operational excellence methods
- PMP or similar certification
- Familiarity with project & workflow tools (Jira, Asana, Monday.com, Confluence)
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The Company
What We Do
Reli. is a family-owned business built around strong values and a passion to serve our customers. Our drive stemmed from seeing a need for custom-tailored quality products at wholesale prices & quantities. We wanted to be able to put quality first and still be able to provide honest pricing. With our global and domestic operations, we have the freedom to center each and every decision around our valued customers. We approach all our work with the same drive and energy to make sure our customers can always rely on Reli.
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