Technical Project Manager

Posted 13 Days Ago
Easy Apply
Boston, MA
Hybrid
1-3 Years Experience
Healthtech • Telehealth
NuvoAir helps patients understand their lung health is vital to living life to its fullest. Breathing is everything.
The Role
The Technical Project Manager will oversee the Clinical Trials supply chain process, manage customer purchase orders, and provide support for hardware and software during clinical trials. The role involves collaborating with logistics specialists and third-party vendors to ensure timely deliveries and excellent customer support, while also reporting on logistics and support activities to identify improvement areas.
Summary Generated by Built In

Our Story 

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.


Living our Company Values

Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients

Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.

Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage

Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit

Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

HYRBID- 3-4 DAYS IN OFFICE


What you’ll be responsible for:

Ownership of the Clinical Trials supply chain process, including inventory, incoming and outgoing orders and 3rd party suppliers

Manage and Respond to Customer Purchase Orders and work with Logistics Specialist to ensure timely delivery of all shipments

Provide hands-on Support to the Logistics Specialist in preparing Hardware for Clinical Trials (e.g. App Setup, Connecting Devices, Labeling, Boxing) Ownership of Mobile Device Management (MDM) including Device Assignment, MDM Configuration, Version control etc.

Ownership of customer Support for Clinical Trials (Hardware/Software), working directly with customers to resolve technical matters

Ensure customers receive timely Support with minimum disruption to their project conduct

Work with third-party vendors for both Logistics and Support to ensure delivery as per customer expectations

Report on Logistics and Support activities and work with the Clinical Trials team to identify areas of improvement


This might be a good fit if you have: 

Bachelor’s degree or similar level of experience 1-3 years of experience in a support function or similar 

Previous technical experience preferred Interest in Logistics, Helpdesk and customer support Communicate with both internal and external customers 

Strong analytical and organizational skills and high attention to detail 

Flexible team player with the ability to manage several tasks coherently to meet timelines 

Eager to learn, positive outlook and a can-do attitude 

Mobile Device Management (MDM) experience preferred but not required


You’ll love us because:

Mission driven culture that’s recognized by “Best Places to Work” awards

A global, diverse team that works hard without taking ourselves too seriously

Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries

Flexible work environment

Unlimited PTO - take time to recharge when you need it

Equity that’s venture-backed by top, global VCs - when we win, we win together

Medical, Dental, and Vision benefits - so you can take care of yourself and your family

Retirement plan + company match

Annual Learning & Development stipend - your professional growth is important!


Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.


What to expect from our interview process:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay! 

Top Skills

Mobile Device Management

What the Team is Saying

Sam
Furat
Fredrik
Val
Brett
Lindsey
Mary
The Company
HQ: Boston, MA
75 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

At NuvoAir we want to fundamentally change the way healthcare is delivered. We want to provide a more patient and human-centric experience in a healthcare system that is still very broken and far too complex to navigate. Whether patients are enrolled into our clinical service or our clinical trial platform, we want to empower them and put them back in the driving seat. We want to provide an experience that our members love, help them live their lives to the fullest - and be paid only when we can demonstrate value for the services provided.

Why Work With Us

Every decision we make starts and ends with patients. Our company values ensure we're aligned on the common goal of improving the lives of patients with severe, acute diseases. We are always looking for that culture ADD!

*Core Company Values*
Practice confident Humility
Act Like and Owner
Focus on what Matters
Build to Learn
Be Patient Obsessed

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NuvoAir Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

With offices in Boston and Stockholm, the majority of our team is remote. We get together every December face-to-face for team bonding.

Typical time on-site: Not Specified
HQBoston, MA
Our office is downtown next to PO Square - easy to get to via the T (Park St, Gov Center, South Station). We have unlimited coffee, drinks, snacks and fun perks (e.g. free kayaking). The Financial District has so many lunch places to choose from, and our office has a gym onsite for $20/month.

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