You will be joining the Customer Success team as the next Customer Implementation Manager at UtilityAPI, overseeing the implementation and delivery of our utility data exchange (UDX) projects. Working directly with our customers, vendors, and engineering teams, you will help deliver and launch our platform for clean energy data solutions across the utility industry.
What You’ll Do:
- Lead the management of technical customer implementations:
- Manage all communications with both internal and external stakeholders
- Manage the project plan, timeline, and deliverables alongside the customer and internal priorities
- Track risks and issues for mitigation and escalation
- Prioritize project work with Product and Engineering teams
- Assist in facilitating sprint planning and daily standup
- Collaborate with Product on development of key features for customers alongside project work
- Facilitate user acceptance testing and platform training for customers for each project
- Provide technical expertise of the system functionality
- Support the troubleshooting and resolution of technical issues
- While this position is remote, light travel is expected to attend company gatherings and to represent UtilityAPI in established programs and customers
Your Experience:
- 4+ years leading software implementation projects in a customer-facing capacity
- Familiarity with the Scrum framework and Agile software development methodologies
- Comfortable explaining technical concepts to non-technical people
- Familiarity with the following tools: Jira, Smartsheet, Google Suite, Microsoft Office Suite
- Ideally you have a technical understanding of API and SSO functionality
- Utility industry experience is a plus!
About Us:
Founded in 2014, UtilityAPI is a U.S. Department of Energy grant-supported software company on a mission to unleash the clean energy revolution by unlocking data.
UtilityAPI’s products and solutions provide contractors and clean energy companies with digital access to customer utility data, and utilities and incentive programs with data access platforms where contractors and clean energy vendors can digitally access customer utility data.
With UtilityAPI and access to data contractors, clean energy companies across the country are lowering customer acquisition costs, improving customer experiences, and accelerating the adoption of clean energy.
We are also a company committed to advancing equity in the clean tech sector and building a team that looks like America. Our CEO founded the Empowering Diverse Climate Talent (EDICT) program, and our team reflects a broad range of experiences, identities, and backgrounds.
We value the insights that a diverse team can bring. We encourage applications from members of groups that have been traditionally underrepresented and underestimated in tech, including people with disabilities, non-traditional education backgrounds, and intersectional identities.
We encourage applications from any interested candidate, even if you do not meet all the listed requirements. UtilityAPI is committed to an inclusive workplace that values non-traditional work histories.
Compensation:
The estimated annual base salary range for this role is:
$100,000 - $115,000
Benefits and Perks:
We offer excellent medical, dental and vision insurance, equity in the company, 401(k) with employer matching, home office set up stipend and unlimited PTO.
What We Do
Everyone in the energy ecosystem needs easy access to secure data from a system that works. UtilityAPI is that system.
Hundreds of energy vendors use us every day to request and download utility customer bill and interval data. Our customers use the data to do feasibility analyses, quote generation, asset management, and measurement and verification.
Utilities use us to offer a certified Green Button Connect service to their customers or to gain insight into third party data access. We're able to offer critical vision and engagement beyond the grid edge.
Our Culture
We're fortunate at UtilityAPI to get to be mission-driven. We know that access to data from utilities is a pain point for our customers, and we're helping them with it. We want our customers to get the data they need for their renewable energy, energy efficiency and their energy management projects. That sense of purpose informs everything we do, and it's the basis for the culture here.
Our Team
We value the insights that a diverse team can bring. The leadership here barely has any demographic in common, and we are making a conscious effort to build an inclusive environment.
UtilityAPI is jointly run by Daniel Roesler, Founder and CTO, Lynne Wander, COO, and Devin Hampton, CEO
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