TECHINCAL PROJECT MANAGER-Junior to Mid Level
Madrid, Spain ( MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN)
About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
About the Role
Tillster seeks a Technical Project Manager to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders.
To be successful in this role, you will demonstrate 5+ years’ experience in a technical, software engineering-centric, program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise, and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.
What You'll Do
- Working with some of our biggest clients in Spain.
- Build a project plan that gets clients live and to market as fast and with the highest quality possible. All Technical Project Managers, regardless of level, build and execute on client implementations and ongoing delivery or internal projects which, in turn, serve the customer.
- Create clear communication and definition of what has been promised to the customer, the timeline, and outcomes expected.
- Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes)
- Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions
- Conduct daily project stand-up meetings, collect and disseminate information to functional teams and stake holders
- Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan
- Ownership and accountability of accurate and timely project planning, management, coordination, tracking and reporting
- Track open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution. Holds project team
- members accountable for their commitments, milestones, resources, and deliverables
- Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans
- Identify cross-functional dependencies, track, and report on their progress. Propose workable solutions to problems by analyzing business trade-offs among alternatives, and uses objective judgment and influence to formulate and drive constructive debate and decision making on recommendations
- Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management
- Ensure that the appropriate documents exist and are broadly communicated to drive shared vision among the project teams
- Create clearly understandable and actionable success criteria, objectives, and requirements and communicates them to the team. Conducts team meetings to update status, and identify and resolve issues.
- Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.
- Client engagement duties as required or directed
About You
- Bachelor’s degree in Computer Science, Engineering, or closely related field
- Minimum 1-2+ years’ experience in a technical project lead role
- Success working in an Agile/SCRUM environment required
- Must have experience in Engineering and IT computer systems. Have been a software developer is a plus.
- Scrum Master a plus
- Knowledge of Kiosk and POS systems a plus
- Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions
- Excellent communication and influencing skills; demonstrated success building buy-in
- Technical and technological aptitude – comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features, and functionality
- Flexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities
- Strong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
- Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals
- Bilingual highly preferred, English and Spanish
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Project Team
- Final interview with our Head of Kiosks
Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (Spain)
- Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
- Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.
- Vacation: Based on Spain Labor Laws
- Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only – no Agencies or calls please
What We Do
Tillster is the global leader in powering digital ordering, delivery, couponing and loyalty solutions, across web, app, kiosk and call center platforms. The company empowers restaurant brands looking to increase revenue, achieve operational efficiencies, and better engage guests. Enabling nearly 50 million digital orders per year, it offers the added dimension of integrated marketing and data mining, including proprietary AI and machine-learning tool.
