The Role
Own client request intake, triage, routing, backlog organization, requirements gathering, release communications, and cross-functional coordination for SaaS product teams. Partner with Customer Success, Support, Marketing, and Engineering to turn requests into actionable work, maintain accurate tickets, support frequent releases, and communicate outcomes clearly in a distributed, async-first environment.
Summary Generated by Built In
About
PeopleGrove builds software that helps higher education institutions support students and graduates at every stage of their journey, from experiential learning to career outcomes. Our CORE platform powers critical workflows for nursing programs, educator preparation, counseling, and social work, helping institutions meet accreditation requirements, track student competency, and demonstrate program impact.
The Role
We’re looking for a Technical Project Manager to support the day-to-day operations of our CORE product team, specifically ELMS and CompMS, the platforms our clients use to manage clinical education workflows such as rotations, placements, competency tracking, and credentialing.
This is an execution and operations role, not a roadmap-ownership role. You will make sure client and internal requests get triaged and routed to the right owner, backlogs stay organized and accurate, and the team communicates clearly and consistently on what shipped. You’ll also do lightweight discovery and requirements gathering when a request needs more definition before it can be built.
The team runs on rapid, continual small releases. Your job is to keep the process running smoothly, ensuring nothing falls through the cracks, nothing sits unrouted, and all stakeholders know what changed and why.
Note : This role would be based in India and scoped to a 6-month contract remote position. Kindly apply if you're okay with contractual role.
What You’ll Do
- Own the client request intake process end to end: triage incoming requests, categorize them, route them to the correct product or engineering owner, and track them through to resolution.
- Keep the backlog organized and current: ensure tickets are correctly tagged, prioritized in the right queue, and groomed so engineering can pick them up without back-and-forth.
- Communicate work outcomes clearly: write and publish release notes, status updates, and close-the-loop communications for CS, Support, and clients after each release.
- Conduct lightweight discovery and requirements gathering when a request needs clarification: talk directly to CS, Support, or clients, document clear acceptance criteria, and hand off well-scoped requirements to engineering.
- Partner closely with CS and Support: they are your primary signal source. Turn recurring asks and escalations into properly scoped, routed, and trackable work instead of one-off fixes.
- Support release communications and GTM readiness: work with CS and marketing to make sure small, frequent releases are documented and understood by the people who need to know.
- Work closely with Engineering to keep requests moving: make sure tickets are actionable and specific enough to avoid rework, given the team’s fast release cadence.
What We’re Looking For
- 2+ years of experience in business analysis, product operations, or a similar role, ideally within B2B SaaS.
- Demonstrated experience running a structured intake and triage process for a high volume of incoming requests.
- Strong organizational skills, with experience keeping a backlog or board (Jira or similar) clean, accurately tagged, and up to date.
- Excellent written communication skills, specifically translating product and engineering changes into clear release notes and client-facing updates.
- Comfort conducting lightweight requirements gathering: you can take an ambiguous request and turn it into a clear, actionable ticket.
- Strong cross-functional collaboration skills, especially working directly with CS and Support.
- Comfort working in a distributed, async-first, fast-paced environment with frequent small releases.
- Curiosity, rigor, and a bias toward outcomes over output.
- Experience with Jira, Confluence, or similar product ops tooling.
- Experience supporting a legacy platform or product in active maintenance or stabilization mode.
- Experience with clinical education compliance, placement coordination, credentialing, or competency management platforms.
- Experience writing release notes or client-facing documentation.
- Prior experience at a growth-stage edtech or vertical SaaS company.
Nice to Have
Why PeopleGrove
- Mission-driven work with real impact on student and faculty outcomes.
- Small, senior team. Your work is visible and matters.
- Fully remote with a collaborative, low-ego culture.
- Competitive contract rate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Skills Required
- 2+ years of experience in business analysis, product operations, or a similar role
- Experience running a structured intake and triage process for high-volume incoming requests
- Experience maintaining an organized, accurately tagged, and current backlog or board
- Strong written communication skills for release notes and client-facing updates
- Experience gathering lightweight requirements and creating actionable tickets
- Strong cross-functional collaboration skills with Customer Success and Support
- Ability to work in a distributed, async-first, fast-paced environment with frequent releases
- Experience with Jira, Confluence, or similar product operations tooling
- Experience supporting a legacy platform in active maintenance or stabilization mode
- Experience with clinical education compliance, placement coordination, credentialing, or competency management platforms
- Experience writing release notes or client-facing documentation
- Prior experience at a growth-stage edtech or vertical SaaS company
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The Company
What We Do
As higher education’s first Career Access Platform™, PeopleGrove is a smart career network that recommends Mentorship, Networking, Career Exploration, and the Job Connections that together effectively build the social capital learners need to succeed. Unlike other student success tools and alumni engagement software, PeopleGrove is lifelong career support that’s smart, personal, and helpful even to those without a network, experience, or clear starting point. Established in 2015, PeopleGrove set out to build the most helpful network ever created because we believe career fulfillment is a right every single person should have. To date, we've helped millions of learners on their career journeys: - 1+ million connections - 96% retention rate - 20+ million users - 60% of US News Top 100 Universities - 5/5 average rating from user interactions - 450+ customers served PeopleGrove is proudly part of The Riverside Company portfolio of companies. With their partnership, we are a transformational organization that prides itself on building an environment where curiosity is rewarded and the unknown is embraced. Places to go. People to be.
