Technical Project Manager

External:

Company: Avangrid Mgmt Company, an Avangrid Company

Department: Operational Smart Grids

Job Title: Technical Project Manager

Location: Rochester, NY

Work Model: Office

The salary range for this position is dependent upon experience, ranging from $106,000 to $132,500.

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

For more information, please visit: Benefits - Avangrid

Job Summary

The Technical Project Manager – OSG Telecom manages telecommunications programs, projects, and operational initiatives supporting Avangrid wireline, voice, data, and carrier services environments. The role coordinates across telecom carriers, vendors, internal business partners, engineering, field operations, procurement, finance, IT stakeholders, and OSG Telecom leadership to deliver services efficiently and in accordance with operational, financial, and governance requirements. Success in this position is measured by effective project execution, accurate service documentation, timely issue resolution, strong vendor coordination, improved inventory governance, and reliable support of telecom service delivery.

Key Responsibilities

The incumbent is responsible for the following essential duties and deliverables:

1. Lead telecommunications projects and operational initiatives involving wireline, voice, data, network connectivity, carrier services, telecom infrastructure, service migrations, and lifecycle management. (20%)

2. Develop and manage project scope, schedules, milestones, resource plans, communication plans, risk assessments, implementation strategies, and project closeout activities. (15%)

3. Coordinate telecom service delivery activities, including new installations, MACDs, disconnects, carrier orders, service modifications, service migrations, testing, documentation, and operational handoff. (15%)

4. Serve as the primary coordinator between telecom carriers, vendors, internal customers, engineering, field operations, procurement, finance, IT change management, and business stakeholders. (10%)

5. Manage carrier and vendor relationships to support operational performance, service quality, project execution, cost management, supplier reviews, escalations, and vendor performance improvement. (10%)

6. Support telecom inventory governance, service record accuracy, circuit validation, disconnect verification, asset documentation, and audit-ready operational records. (10%)

7. Support telecom financial oversight, including project estimates, forecasts, budget tracking, invoice validation, billing dispute research, service-cost reviews, and CapEx/OpEx reporting. (10%)

8. Identify, track, escalate, and resolve project risks, service delivery blockers, vendor delays, carrier performance issues, inventory discrepancies, billing concerns, and stakeholder inquiries. (5%)

9. Develop and maintain project documentation, operational procedures, status reporting, meeting notes, performance metrics, dashboards, and management updates. (3%)

10. Identify and lead continuous improvement opportunities that strengthen telecom processes, automation, reporting, vendor management, inventory accuracy, service delivery performance, and customer experience. (2%)

Travel required: approximately 0–10%, based on project and operational needs.

Required Qualifications

• Bachelor’s degree in telecommunications, information technology, business, engineering, finance, or a related discipline; or an equivalent combination of education and relevant experience.

• Five or more years of experience in telecommunications, telecom service delivery, carrier services, technical project coordination, network operations, procurement coordination, infrastructure support, or related operational environments.

• Experience coordinating telecom service orders, MACDs, disconnects, service migrations, provisioning activities, vendor follow-up, issue resolution, and documentation.

• Working knowledge of wireline, voice, data, wireless/M2M, carrier services, network connectivity, telecom billing, inventory records, carrier portals, and service lifecycle management.

• Strong project coordination skills, including scope development, schedule tracking, risk and issue management, stakeholder communication, meeting facilitation, status reporting, and follow-through.

• Ability to collaborate with carriers, vendors, business stakeholders, field operations, engineering, procurement, finance, IT, and leadership in a matrixed environment.

• Strong analytical, organizational, written communication, and customer-service skills with attention to detail and documentation accuracy.

• Proficiency with Microsoft Office applications, including Excel, Outlook, Teams, SharePoint, PowerPoint, and reporting/tracking tools.

Preferred Qualifications

• Experience in OSG Telecom, telecom operations, utility operations, critical infrastructure, field operations, or regulated operational environments.

• Experience with telecom expense management, invoice validation, billing dispute management, service-cost reviews, purchase orders, CapEx/OpEx tracking, or financial reporting.

• Experience managing carrier transitions, service migrations, account consolidations, inventory cleanup, wireless/M2M initiatives, circuit reconciliation, or disconnect programs.

• Experience supporting vendor performance reviews, supplier escalations, RFPs, service-level tracking, contract discussions, or carrier service evaluations.

• Experience using Power BI, Power Apps, workflow tools, ticketing systems, carrier portals, telecom inventory platforms, or telecom expense-management systems.

• Project management certification, telecom certification, Lean/Six Sigma training, or related process-improvement experience is preferred but not required.

Compentencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership

Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: