Technical Project Manager (VoC)

What You’ll Do:

• Own the end-to-end project lifecycle: From gathering stakeholder requirements to final delivery, you’ll be the engine behind successful execution.
• Navigate complexity with confidence: Use critical thinking to troubleshoot platform issues, support crew member inquiries, and ensure smooth operations.
• Champion governance and risk mitigation: Help shape and enforce standards that keep our survey ecosystem compliant, efficient, and client-focused 
• Collaborate across the enterprise: Work closely with vendors, internal stakeholders, and cross-functional teams to align on goals and deliverables 
• Document like a pro: Maintain clear, comprehensive records that support transparency, accountability, and future learning.
• Adapt and grow: No two days are the same. You’ll flex your skills across technology, operations, and strategy in a fast-paced, ever-evolving environment.

What We’re Looking For:

• Comfort with digital tools and platforms—especially survey or feedback systems.
• Strong communication and analytical skills.
• A proactive mindset with a passion for solving problems and improving processes.
• Experience in stakeholder management, vendor coordination, and documentation best practices

This role is ideal for someone who enjoys variety, values collaboration, and wants to make a tangible impact on both internal operations and client experience. If that sounds like you—apply today or pass to someone you know!

Core Responsibilities

• Manages a technology project with limited scope or technology-related workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.
• Provides insight on best practices and common obstacles using prior experiences to assess viability of various approaches and strategies to technology-related projects. Ensures project goals are aligned with the overall department strategy and business requirements.
• Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
• Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders.
• Develops technology project plans to address tactical objectives. Develops task plans and schedules, delegates effectively, and manages the work of others. Identifies and documents project risks.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of two years related work experience. One year of managing a project and one year of Financial Services and technical experience preferred.
• Undergraduate degree or equivalent combination of training and experience in a related field (Computer Science, Engineering).

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.