What you’ll be responsible for:

Ownership of the Clinical Trials supply chain process, including inventory, incoming and outgoing orders and 3rd party suppliers

Manage and Respond to Customer Purchase Orders and work with Logistics Specialist to ensure timely delivery of all shipments

Provide hands-on Support to the Logistics Specialist in preparing Hardware for Clinical Trials (e.g. App Setup, Connecting Devices, Labeling, Boxing) Ownership of Mobile Device Management (MDM) including Device Assignment, MDM Configuration, Version control etc.

Ownership of customer Support for Clinical Trials (Hardware/Software), working directly with customers to resolve technical matters

Ensure customers receive timely Support with minimum disruption to their project conduct

Work with third-party vendors for both Logistics and Support to ensure delivery as per customer expectations

Report on Logistics and Support activities and work with the Clinical Trials team to identify areas of improvement

This might be a good fit if you have: 

Bachelor’s degree or similar level of experience 1-3 years of experience in a support function or similar 

Previous technical experience preferred Interest in Logistics, Helpdesk and customer support Communicate with both internal and external customers 

Strong analytical and organizational skills and high attention to detail 

Flexible team player with the ability to manage several tasks coherently to meet timelines 

Eager to learn, positive outlook and a can-do attitude 

Mobile Device Management (MDM) experience preferred but not required