3Pillar Global builds breakthrough software products that power digital businesses. We partner with the world's leading organizations to design, build, and scale software solutions — combining human expertise with AI-driven delivery to achieve outcomes that matter.
As a Principal Technical Program Manager, you will be the operational backbone of our most strategic client engagements. Reporting to a Senior Product Delivery Executive, you will translate executive-level vision into structured, accountable program execution — owning the full delivery lifecycle from pre-SOW solutioning through to successful client outcomes.
This is not a coordination role. You will be a technical leader, a trusted delivery lead, and a practitioner who understands how modern AI-driven delivery teams operate and where human judgment is irreplaceable.
What You Will Own
Lead engagements where AI agents are embedded across the SDLC — from requirements gathering and code generation to testing, documentation, and release management.
Understand where AI drives genuine efficiency gains and where human-in-the-loop oversight is required to maintain quality, compliance, and client trust.
Contribute to the ongoing evolution of 3Pillar's AI-driven delivery practices, bringing lessons learned from the field back into our operating model.
Partner with the Senior Delivery Executive and Sales to define engagement scope, approach, and solution architecture prior to contract execution.
Contribute to SOW development — translating client requirements into structured delivery commitments with clear assumptions, risks, and effort estimates.
Bring a point of view on how AI-driven delivery can accelerate outcomes and where it introduces risk that must be managed.
Serve as the primary day-to-day delivery lead for technical and mid-management stakeholders, building trust through consistent delivery and clear communication.
Facilitate executive-level program governance in support of the Senior Delivery Executive, ensuring alignment on objectives, risks, and progress.
Proactively surface issues, manage escalations, and maintain client confidence through transparency — especially on fixed-outcome engagements where contractual accountability is high.
- Own end-to-end program execution across 2–3 concurrent client accounts with typical annual contract values in the $1–2M range, or a single large strategic engagement, depending on scope.
Anticipate delivery bottlenecks, manage cross-functional dependencies, and drive issue resolution without waiting to be asked.
Build and maintain delivery mechanisms — cadences, dashboards, escalation paths, and reporting structures — that provide clarity to all stakeholders.
Balance contractual commitments with technical realities, making well-reasoned tradeoffs and communicating them clearly.
AI-Driven Delivery
Note: 3Pillar operates proprietary delivery frameworks — including our Helix AI human-agent delivery model and our Lightwave Client Engagement SDLC. Candidates will not be expected to know these on day one, but should bring the foundational disciplines and AI-driven delivery experience that enable rapid adoption.
Pre-SOW Solutioning & Scoping
Client Engagement & Stakeholder Management
Program Execution & Delivery Leadership
What Success Looks Like
- Your clients consistently report confidence in 3Pillar's ability to deliver — not just because things are going well, but because when they aren't, you're already ahead of it.
Your engagements hit their contractual commitments, and when scope or conditions shift, you manage the change with transparency and minimal friction.
You bring a credible technical voice to client conversations — earned through your engineering roots, not just your title.
Your use of AI in delivery is intentional and visible: you can articulate what the agents are doing, where the humans are in the loop, and why that division of responsibility produces better outcomes.
Background & Qualifications
Engineering Foundation: Career trajectory: you started in software engineering or a closely related technical discipline and grew into process and program leadership. We are not looking for career PMs who drifted in from the business side.
10+ Years of Experience: spanning software engineering, technical leadership, and program management — with at least 5 years in a program or delivery leadership role on client-facing or product-facing engagements.
Demonstrated Experience Deploying AI Agents into Delivery Workflows —: not just using AI tools, but integrating agents into the SDLC and managing the human oversight model that keeps them productive and accountable.
Clear Understanding of Where AI Drives Efficiency Across the SDLC: and where human judgment, accountability, and oversight are non-negotiable.
Experience on Fixed-Outcome or SOW-Based Engagements: where you owned contractual delivery commitments, not just best-effort project management.
Proven Ability to Manage External Client Relationships: at the technical and mid-management level — building trust through delivery, not just relationship management.
Experience Contributing to Pre-Sales or Pre-SOW Solutioning —: scoping engagements, estimating effort, and shaping delivery approaches before contracts are signed.
Cloud Platform Fluency: Working fluency in at least one major cloud platform — AWS, Azure, or GCP — sufficient to engage credibly on architecture decisions, infrastructure tradeoffs, and cloud-native delivery patterns.
Must be based in the US or Canada.
- Experience in a professional services or consulting environment where you managed multiple clients simultaneously.
Background leading globally distributed engineering teams.
Familiarity with agentic AI frameworks and the practical tradeoffs of human-in-the-loop design in software delivery contexts.
Track record of growing client engagements through delivery excellence — not just maintaining them.
Required
Strong Differentiators
Benefits
Medical & dental insurance - with employee contributions
LTD, Life & AD&D insurance - employee paid
Paid time off
10 Paid Holidays
RRSP with Employer Matching
Flexible work policy
What is it like working for 3Pillar Global?
Imagine a flexible work environment -- whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
We're big on your well-being -- as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.
At 3Pillar, we offer a world of opportunity:
Join us and be a part of a global tech community! 🌍💼 Check out our Linkedin site and Careers page to learn more about what it's like to be part of our #oneteam!
Skills Required
- Full-cycle product development expertise with at least 10 years of relevant leadership experience
- 8+ years leading end-to-end program management for large-scale retail technology transformation initiatives (POS modernization, store systems, enterprise platform deployments)
- 5 years of leadership experience managing high-performing teams and other managers
- Technical expertise in Agile software development methodologies, backlog management, and leading technical strategy
- Experience defining and maintaining program roadmaps, release cadence, deployment governance, and post-production support
- Experience designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk
- Ability to establish program KPIs, metrics, ROI models and prepare executive and board-level reporting
- Experience identifying and implementing AI-driven operational improvements
- Bachelor's degree or higher in a related field
- Executive-level written and verbal English communication skills and ability to influence technical and business stakeholders
- 5 years of consulting experience, preferably in a professional services firm or internal consultancy
- Occasional travel (~1-2x/year) to company sites and client locations
- Relevant professional certifications and a record of continuous learning in product development and agile practices
- Experience using quantitative and qualitative data to inform design decisions and drive change
What We Do
3Pillar Global builds breakthrough software products that power digital businesses. 3Pillar is an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Leveraging a lean and agile approach, 3Pillar delivers value-generating, digital solutions with specialized product strategy and management, user experience design, as well as software and data engineering expertise across mobile, cloud, and disruptive technologies.
