Technical Program Manager

Rhino Federated Computing Rhino solves one of the biggest challenges in AI: seamlessly connecting siloed data through federated computing. The Rhino Federated Computing Platform (Rhino FCP) serves as the ‘data collaboration tech stack’, extending from providing computing resources to data preparation & discoverability, to model development & monitoring - all in a secure, privacy preserving environment. To do this, Rhino FCP offers flexible architecture (multi-cloud and on-prem hardware), end-to-end data management workflows (multimodal data, schema definition, harmonization, and visualization), privacy enhancing technologies (e.g., differential privacy), and allows for the secure deployment of custom code & 3rd party applications via persistent data pipelines. Rhino is trusted by >60 leading organizations worldwide - including 14 of 20 of Newsweek’s ‘Best Smart Hospitals’ and top 20 global biopharma companies - and is leveraging this foundation for financial services, ecommerce, and beyond.
The company is headquartered in Boston, with an R&D center in Tel Aviv.

As a Technical Program Manager for Implementation, you'll be the critical bridge between our customers’ program and the broader Rhino organization. You'll drive strategic initiatives around Federated Computing implementation, project completion, adoption, software release validation, and deployment processes while ensuring seamless coordination across customers’ business, IT, Rhino engineering, and Rhino forward deployed team. This role is essential to meet growing demand while maintaining operational excellence.

• End-to-End Program Delivery: Lead the planning, execution, and closure of customer projects, managing risks and ensuring milestones are met on time and within budget. You will coordinate all technical, operational, and business components to guarantee successful implementations.
• Implementation & Deployment Excellence: Spearhead cross-functional initiatives for Rhino FCP infrastructure installation. You will manage the end-to-end planning for major software releases from customer viewpoint - including validation, user acceptance testing, and deployment readiness checks.
• Strategic Planning & Process Improvement: Partner with product and engineering leadership to help prioritize the product roadmap and manage dependencies. Identify and remedy inefficiencies in current workflows, establishing metrics and dashboards to track program health and deployment success.
• Customer Advocacy & Stakeholder Communication: Serve as the primary point of contact for customers during delivery, ensuring clear communication and alignment on goals. Build strong relationships across internal teams, translating complex technical concepts for both leadership and non-technical audiences to ensure alignment on priorities and timelines.

• Experienced Program Manager: You have 6+ years of experience in a complex, customer-facing role like technical program management or engagement management, preferably within a SaaS, AI, deeptech, or enterprise software company. You have a proven track record of delivering complex infrastructure programs for systems like ML/AI, ERP, CRM, or EHR.
• Technically Fluent: A deep technical understanding of AI, data infrastructure, or cloud environments—enough to engage substantively with engineers and identify implementation risks. While not a hands-on coding role, prior exposure to data science or application coding is a plus, as you must be able to translate between business and technical stakeholders.
• Master Communicator & Collaborator: Have exceptional verbal and written communication skills and excel at building strong cross-functional relationships. Can articulate technical concepts clearly to any audience, including senior executives.
• Structured & Strategic Thinker: Thrive in ambiguous, fast-paced environments by creating structure and bringing clarity to complex initiatives. You have strong analytical and problem-solving skills and can adeptly balance strategic planning with tactical execution.
• Customer-Centric: You have a proven ability to manage stakeholder relationships, understand customer business goals, and drive successful software implementations that deliver exceptional experiences and rapid time-to-value.

Boston or San Francisco. Consider other locations for highly qualified candidates only.