Technical Program Manager

About Token:

Ransomware and Phishing attacks are the largest threats facing every organization today. Token has invented Next-Generation MFA that stops these attacks, and it is changing the way our customers secure their organizations. The Token Ring provides wearable, biometric, multifactor authentication. We deliver the next generation of access security that is invulnerable to social engineering, malware, and removes the shortcomings of legacy MFA for organizations where breaches, data loss, and ransomware must be prevented. 

What We Offer: 

A collaborative, remote-first environment, with a competitive salary and stock option grants for all employees. We offer medical, dental, and vision insurance, PTO, wellness time, and unlimited sick time. Activism is an important part of our company culture. As such, we encourage volunteering by offering each employee one day to spend supporting an individual cause they care about, and one day as part of a Token team.

Position Summary
The Technical Program Manager (TPM) will play a critical role in overseeing the planning, execution, and delivery of complex technical projects. They will serve as the primary point of contact for cross-functional teams, ensuring alignment across engineering, product, and business teams. Their work will directly contribute to achieving business objectives by managing the end-to-end lifecycle of technical initiatives and ensuring projects are delivered on time, within scope, and to the highest quality.
Responsibilities

• Manage product certifications and compliance (e.g., FCC, USB, FIDO) ensuring adherence to security, privacy, and regulatory standards.
• Oversee the international readiness of products and coordinate efforts for commercial and operational success in global markets.
• Coordinate security audits and mitigation actions to ensure the security and compliance of connected products.
• Track product deliverables, readiness, and key milestones, ensuring that all project requirements and dependencies are met on time.
• Act as the primary point of contact for both technical and non-technical stakeholders across business verticals, facilitating clear communication and collaboration.
• Provide guidance to cross-functional teams, ensuring alignment of project goals and resolving issues as they arise.
• Coordinate with third-party contractors, contract manufacturers, and suppliers across global time zones to ensure product delivery.
• Proactively identify and mitigate project risks, ensuring all issues are addressed promptly to keep the project on track.
• Develop and maintain detailed project schedules, allocate resources effectively, and ensure efficient project execution.
• Drive continuous improvement in project management processes, incorporating best practices to enhance team productivity and project outcomes.
• Provide regular updates to senior management on project status, risks, and outcomes, ensuring complete visibility throughout the project lifecycle.
• Embrace AI and automation tools to streamline workflows, improve data-driven decision-making, and enhance project delivery efficiency.

Core Competencies:
Communication: Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders. Ability to facilitate meetings and keep everyone informed on project status.
Problem Solving and Decision Making: Ability to analyze complex problems, identify solutions, and make timely, data-driven decisions that impact project outcomes.
Collaboration: Builds strong relationships across organizational teams. Actively engages with diverse groups to align project goals, overcome obstacles, and ensure successful project delivery.
Results Oriented: Maintains a clear focus on achieving project milestones and overall objectives. Consistently prioritizes tasks and drives projects forward even when faced with challenges.
Continuous Improvement: Implements metrics and measurement systems to track project progress, identify areas for improvement, and refine project management processes for greater efficiency.
Educational Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience will be considered in lieu of a degree
• PMP, Scrum Master, or other project management certifications are a plus.

Other Experience, Requirements & Qualifications

• 5 plus years of experience in technical program/pro management, with a focus on IoT or connected products.
• Hardware product experience and high-volume production environment is required
• Well-versed in consumer electronics and wearable products with technologies like Near-Field Communication (NFC) and Bluetooth Low Energy (BLE)
• Experience with cloud platforms (AWS, Azure, GCP) and development tools (CI/CD, Git) is a plus.
• Strong understanding of IoT protocols, cloud platforms, and engineering best practices.
• Experience with Agile, Scrum, or Kanban methodologies and project management tools like Jira.
• Proven track record of successfully delivering complex technical projects on time and within scope.
• Excellent leadership, organizational, and time-management skills.
• Ability to work effectively in a remote work environment.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Excellent interpersonal skills with a proven track record of collaborating across teams and departments.
• Knowledge of security and compliance requirements for IoT solutions.
• Familiarity with hardware design, embedded systems, and product lifecycle management is a plus.

Base salary for this role is between 130,000-140,000 depending on your unique mix of education and experience.