Customer · Boston, MA or NYC · Full-time
About the roleWe're looking for a Technical Program Manager to manage all inbound customer-specific work that goes to Engineering. You'll be the bridge between our customer teams and Engineering, making sure every request is clearly scoped, prioritized, and delivered on time.
In this role, you will:- Own intake for all customer-specific requests to Engineering, including custom data integrations, configurations, and fixes.
- Work with Account Management, Sales Engineering, and Product to scope requests and prioritize them against the roadmap.
- Track timelines, risks, and dependencies, and keep customer teams and leadership updated on status.
- Build a clear, repeatable process for how customer work gets requested, prioritized, and delivered.
- Manage and streamline the RFP responses that need input from Engineering.
- Spot patterns in customer requests and turn them into product requirements, so we build once instead of over and over.
- Have 5+ years in technical program or project management, ideally bridging customer teams and Engineering.
- Bring deep expertise in media, ad tech, and marketing measurement, including marketing data pipelines and integrations.
- Can manage many moving parts and keep technical and business stakeholders aligned.
- Are an AI enthusiast who's excited about using it to work smarter.
- Are passionate about solving customer pain points.
In your first 90 days:
- You understand Newton's platform and every open customer request in Engineering.
- Every inbound customer request has a clear owner, priority, and timeline.
- You've shared a plan to improve how customer work gets to Engineering.
In your first year:
- Customer requests are delivered on time, and customer teams always know where things stand.
- Your intake and prioritization process is used across the Customer and Engineering teams.
- Customers and internal partners see you as the person who gets things done.
- Recurring customer requests have become product features.
Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and well-funded by blue chip venture capital firms. We are building the next generation of the closed loop media lifecycle, developing AI agents that leverage the latest in LLMs and generative AI with specialized knowledge. Our products generate actionable business insights for our customers and partners, assisting in each step of the media planning, buying and measurement lifecycle.
Compensation$180,000-$240,000 OTE + Equity & benefits
Skills Required
- 5+ years of technical program or project management experience
- Experience bridging customer teams and Engineering
- Deep expertise in media, ad tech, and marketing measurement
- Experience with marketing data pipelines and integrations
- Ability to manage multiple moving parts and align technical and business stakeholders
- Interest in artificial intelligence and using AI to improve work processes
- Passion for solving customer pain points
What We Do
Newton Research was founded by repeat entrepreneurs who have built multiple successful analytics companies. We were inspired to launch Newton based on firsthand experience with deficiencies in existing analytics workflows and dashboards. As early adopters of AI agents and a multi-agent framework, we have made the most of our head start in the space to develop a team of agents and a build-your-own agent functionality that brands, agencies, publishers, and platforms are already leveraging today to drastically increase their analytics throughput and improve marketing outcomes.
