The Role
Drive cross-functional technical programs from initiation through delivery, managing scope, timelines, resources, risks, dependencies, budgets, deployments, and go-to-market execution. Partner with engineering, infrastructure, product, business, and executive stakeholders to align priorities and deliver measurable outcomes. Track program metrics through dashboards and reporting, lead quarterly planning, resolve issues, and improve processes while translating technical concepts for technical and non-technical audiences.
Summary Generated by Built In
We are looking for results-oriented Technical Program Managers who can drive cross- functional initiatives, leveraging strong leadership, communication and collaboration skills. You will be responsible for understanding our business goals, initiating various programs, measuring the progress, risk management and successful delivery.
Key Responsibilities:
- Program Management: TPMs are responsible for initiating programs, driving delivery to completion, and providing support when issues arise. They manage the program scope, timelines, and resources, ensuring the program stays on schedule and within budget. Also coordinate closely with Engineering and Infra teams to ensure smooth deployments, execution of go-to-market (GTM) plans, and successful rollout of new features. They are responsible for aligning all stakeholders to ensure that each release delivers the intended business value and measurable outcomes.
- Technical Expertise: TPMs are expected to have a strong grasp of technical concepts, enabling them to effectively engage with engineering teams. While they are not required to design systems themselves, they should be able to understand High-Level Designs (HLDs) and Low-Level Designs (LLDs), ask the right questions, and facilitate informed discussions. Their role bridges the gap between business, product, and engineering by ensuring alignment and clarity throughout the software delivery process.
- Cross-Functional Leadership: TPMs facilitate collaboration and alignment between cross-functional teams, fostering a culture of communication and understanding. They often serve as a bridge between technical and non-technical stakeholders, translating technical jargon and communicating progress effectively.
- Risk Management: TPMs identify and mitigate potential technical risks that could impact the program’s success. They develop contingency plans and ensure the program remains resilient in the face of challenges.
- Stakeholder Management: TPMs communicate program status, risks, and issues to stakeholders, including executive leadership, and seek their support when needed.
- Data Analysis and Reporting: TPMs track key program metrics, create dashboards and visualizations, and generate reports to monitor progress and measure success.
- Process Improvement & Quarterly Planning: Own and manage the end-to-end quarterly planning cycle.
Education & Experience:
- Bachelor’s Degree in Computer Science or a related field
- 5+ years of industry experience in program management.
- Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
- Ability to ramp up quickly and learn new technologies with minimal lag time.
- High attention to detail by prioritizing multiple programs simultaneously and delivering in a fast-paced, dynamic environment.
- Ability to understand cross functional dependencies and drive towards technical solutions for multi-tiered programs
- Proven track record of taking ownership and driving results on technical programs.
- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
- Strong analytical, quantitative, interpersonal and collaborative skills
Skills Required
- Bachelor’s degree in Computer Science or a related field
- 5+ years of industry experience in program management
- Experience working in a highly cross-functional environment
- Ability to learn new technologies quickly with minimal lag time
- Ability to prioritize multiple programs in a fast-paced, dynamic environment
- Ability to understand cross-functional dependencies and drive technical solutions for multi-tiered programs
- Proven track record of taking ownership and driving results on technical programs
- Technical aptitude to understand complex technical issues and communicate with technical teams
- Strong analytical, quantitative, interpersonal, and collaborative skills
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The Company
What We Do
Founded in June 2016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO 27001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.
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