Technical Program Manager, Customer Deployments

Join the Trackonomy Team! 

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder.  Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role.  At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

Trackonomy is looking for a strong Technical Program Manager to work with our Customer Success team. From day one, the Technical Program Manager will immediately impact our productivity, streamline initiatives, oversee program management, and communicate objectives between departments. You will be a role model and live our Vision, Mission, and Values.

Responsibilities:

• Manage day-to-day solution delivery and deployment with customers throughout all phases of the customer lifecycle, including demos, pilots, production launches, and ongoing deployments.
• Drive end-to-end orchestration of global deployments, developing and managing deployment plans and schedules while coordinating logistics, materials, resources, and cross-functional teams to ensure operational readiness and seamless execution across customer sites.
• Support customers with technical requests and resolve technical issues, including creating and maintaining comprehensive project and deployment documentation.
• Lead special projects and handle ad hoc incoming requests; identify, assess, and mitigate potential risks that could impact project success.
• Develop and drive project timelines, milestones, and deadlines to ensure successful execution against business goals. Proactively manage competing priorities, dependencies, and shifting requirements while maintaining momentum and accountability through completion.
• Track, delegate, and assume ownership for completing projects, initiatives, and action items, ensuring accountability and timely execution.
• Act as a facilitator to streamline efficiency and communication across departments, establish clear expectations, and effectively manage stakeholder expectations.
• Coordinate cross-functional teams and stakeholders to ensure alignment on priorities, dependencies, deliverables, schedules, and deployment readiness.

Required Experience:

• Bachelors, Masters in Engineering, or similar technical field. MBAs welcome
• At least 3 - 5 years of technical industry experience, including as program, project, or equivalent technical leader
• Ability to work independently, self-motivated and passion for leading end-to-end programs; Prior start-up or consulting experience preferred but not required
• Proficient with Agile methodologies and JIRA-based program management tools and standard methodologies
• Track record of driving execution and building consensus across large engineering organizations and driving teams towards the next level of difficulty
• Experience leading sophisticated, fast-paced critical initiatives spanning multiple teams and organizations, often with conflicting priorities and schedules
• Excellent interpersonal, verbal, and written communication skills
  

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact [email protected].

The salary range for this role is $100,000 to $140,000, plus bonuses and Pre-IPO equity. It is uncommon for anyone to be hired at or near the top range for their role, and final compensation is based on the facts and circumstances of the case. The compensation range is broad because it reflects many factors, including but not limited to skill sets, experience, and training directly relevant to the role, business and company needs, cultural fit, level, and location. 

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