Leverage your deep technical and communications expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Commercial & Investment Bank - Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
As an experienced technical writer/corporate communicator, you excel at sharing technology accomplishments and initiatives with clients, employees and stakeholders throughout the firm through a variety of mediums and platforms. This role focuses on customizing technical communications for both technical and non-technical audiences, ultimately maximizing team engagement and building our Payments Technology (PT) brand, both internally and externally, through a wide range of editorial content, live events, intranet, podcasts and video.
Job responsibilities
- Create clear, concise and compelling communications across varied mediums including but not limited to written/email, PowerPoint, intranet, podcasts and videos, with adaptability to learn new tools
- Devise creative, effective messaging based on target audience, determining media to best reach them.
- Maintain pipeline of editorial content including newsletter spotlights and recent accomplishments, leadership and developer blogs and feature articles.
- Work with subject matter experts and leadership to produce editorial content, translating technical jargon for non-tech audience as needed, and ensuring cohesive narratives executed with impeccable writing.
- Produce succinct, clear email announcements and gather all required approvals and previews prior to send.
- Produce clean, artful PowerPoint presentations for town halls and leadership sessions
- Organize large scale events both in person, and virtual – from conception to logistical implementation.
- Support Payments Tech leadership team including writing announcements, coaching them prior to presentations and collaborating on/editing thought leadership pieces.
- Work closely with our intranet developers to ensure our site is up to date and advise on layout/design where needed
- Collaborate with cross-functional teams, including engineering, product, operations, HR and business stakeholders, to agree deliverables, ensuring alignment with overall business goals
- Participate in our partner communications teams (e.g., Payments, Global Technology) to ensure alignment with the broader ecosystem.
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
- BS/BA degree (or equivalent experience) and 10 years professional experience.
- Exceptional writing, editing and proofreading skills.
- Ability to create clear, concise and compelling communications across varied mediums.
- Experience working in Technology with a functional understanding of the tech landscape, particularly AI, public cloud and big data
- Ability to translate technical content for non-technical audiences
- Experience organizing large events both in person, and virtual – from conception to logistical implementation.
- Hi EQ with the ability to create and maintain relationships, work collaboratively and influence outcomes with a wide range of stakeholders at all levels
- Ability to navigate complex, matrixed organizations with varied technical and non-technical skillsets and priorities.
- Passion for building a learning culture that fosters diversity, opportunity and inclusion.
- Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
Preferred qualifications, capabilities, and skills
- Financial Services Background
- Advanced PowerPoint / graphical skills
- Experience with AI tools such as Claude Code and LLMs
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- BS/BA degree or equivalent experience and 10 years professional experience
- Exceptional writing, editing and proofreading skills
- Ability to create clear, concise communications across varied mediums
- Experience working in Technology with functional understanding of AI, public cloud and big data
- Ability to translate technical content for non-technical audiences
- Experience organizing large in-person and virtual events from conception to implementation
- High emotional intelligence and ability to build relationships, influence outcomes and coach leaders
- Ability to navigate complex, matrixed organizations and align cross-functional stakeholders
- Passion for building a learning culture that fosters diversity, opportunity and inclusion
- Financial services background
- Advanced PowerPoint and graphical design skills
- Experience with AI tools such as Claude Code and other LLMs
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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