San Jose, CA
About the job:
FULL-TIME/PERMANENT
JOB FUNCTION: As an Electrical Technical Program Manager - Storage Product Design/Switch and Networking Server you will be responsible for projects relating to embedded & computer hardware/firmware. You will provide engineering services to existing customers and potential new customers regarding product development and implementation issues. You will deliver presentations, demos, and training to customers. You will drive timely resolution of technical escalations and ensure customer satisfaction. The position requires international travel to Taiwan and possibly other Foxconn sites.
QUALIFICATIONS:
EDUCATION: B.S. in Electrical and Computer Engineering or related fields, M.S. is a plus.
EXPERIENCE: 5-10 years of x86 computer hardware/Embedded uPs, and firmware/software experience in networking and telecom equipment. Proven track record in customer-facing roles with excellent communication skills and Strong project management skills (PMP certification a plus)
LANGUAGE: English proficiency required, Mandarin is a plus.
SKILLS:
- Excellent written and oral communication skill in English and Mandarin.
- Excellent collaborative skills and customer interaction
- Strong analytical skills, familiar with Product Development Process.
- Proficiency in x86, ARM based system hardware and firmware, or embedded system design.
- Good understanding of Telco Equipment
- Familiarity with 5G, LTE, and IP/MPLS technologies
- Experience with major telco operators
- Knowledge of SDN/NFV and network automation
- Proficiency in tools like JIRA, Confluence, or similar
- Microsoft office & scripts
- Direct support customers on Server and networking projects, in the areas of embedded and computer hardware or firmware/software technical program management from Product Concept to Mass Production.
- As a member of San Jose Server RD’s Front End interface, provides engineering service to customers in regards to new product development and deliverables, managing routine meeting, tracking design and validation issues/solution/fix. Communicate with Customer in system spec definition, design proposal, issues and solutions in detail.
- Back End interface with Foxconn design/test/validation engineering teams, manufacturing/operations teams, guide and direct the outcome to meet customer’s needs during all phases of NPI process
- Support on-site debug/meeting in customer’s site, tracking listed AI’s found by external customers, internal engineering design teams and factory during product development. Collaborate with local San Jose team and customers to investigate, reproduce, and provide guidance to back-end RD and manufacturing teams in solving issues
- Travel internationally to Taiwan and possible other Foxconn sites for on-site support.
Skills Required
- B.S. in Electrical and Computer Engineering or related field
- 5-10 years of x86 computer hardware experience
- Proven track record in customer-facing roles
- Excellent communication skills in English and Mandarin
- PMP certification
What We Do
Foxconn Industrial Internet USA (Fii USA) is a global leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools, and industrial robots. Our goal is to provide our customers with intelligent manufacturing services for new forms of electronic equipment products centered on the industrial internet platform. Our Vision: Fii USA is creating technology solutions in 5G, IoT, and Industrial AI to aid businesses in transforming to the Industry 4.0 environment. Our Philosophy: Fii USA will leverage its’ 30 years’ experience in contract manufacturing to develop technology solutions that will guide businesses on their Industry 4.0 journey. We are building industrial IoT ecosystems grounded solutions that utilize 5G communication technology, 8K imaging data, Industrial AI, and high-performance computing. Our solutions are easily implemented, modified, and scaled to enable participation in the modern connected landscape.
