The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
As a Technical Program Manager at Lam, you will fill a critical need to develop and manage business analytics projects including development of served available market (SAM) of Services business, determination of market share, and bringing in automation. You’ll play a key role in strategic decision making in development of Services products and its roadmap. The role is highly cross-functional, focused on interacting with the Product Groups, regional teams and analytics teams.
- Manages development of Services SAM based on installed base, process flows and Lam WFE opex performance.
- Develops and manages tool services performance database, data collection, and analysis and report results to inform program schedules and deliverables.
- Influence cross-functional stakeholders to continuously improve the process and inspire alignment.
- Deliver change management for programs that are sustainable and maintains long-term success.
- Successfully navigate multiple projects in a dynamic environment.
Minimum Qualifications:
- Bachelor’s degree with 12+ years of experience; or Master’s degree with 8+ years’ experience; or a PhD with 5+ years’ experience in semiconductor industry
- Excellent understanding of semiconductor process flow – NAND, DRAM and logic devices, criticality of various applications
- Exposure to wafer fabrication equipment preferably etch and deposition tools and its operating performance in terms of running cost and tool uptime
- Experience leading cross-functional teams and demonstrating excellent leadership and influence skills to deliver results.
- Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the Company.
- Experience in or deep knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
- Expert knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures.
- Experience with a higher-capability data analysis tools beyond Excel, such as VBA, SQL, Tableau; and/or experience working with databases
- Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Skills Required
- Bachelor’s degree with 12+ years of experience, or master’s degree with 8+ years, or PhD with 5+ years of experience in the semiconductor industry
- Excellent understanding of semiconductor process flows, including NAND, DRAM, and logic devices
- Exposure to wafer fabrication equipment, preferably etch and deposition tools, including running cost and tool uptime performance
- Experience leading cross-functional teams and influencing stakeholders to deliver results
- Excellent communication and executive presentation skills
- Experience or deep knowledge of semiconductor fabrication, semiconductor equipment operations, or related industries
- Expert knowledge of program management methods and Product Development & Release procedures
- Experience with advanced data analysis tools such as VBA, SQL, or Tableau, and/or databases
- Expertise with project management software such as Microsoft Project, QuickBase, or Office Timeline
Lam Research Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lam Research Corporation and has not been reviewed or approved by Lam Research Corporation.
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Parental & Family Support — Parental leave is described as 16 weeks fully paid for all new parents, with birth mothers averaging about 26 weeks total; adoption assistance and subsidized backup childcare are also included. These programs are consistently highlighted as standout elements of the package.
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Healthcare Strength — Medical options span PPO, CDHP, and HMO choices with company HSA funding, alongside dental and vision coverage. Coverage quality and breadth are emphasized, supported by wellbeing resources such as an EAP.
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Equity Value & Accessibility — An ESPP with a discount and look-back/reset features is highlighted, and many technical roles include RSUs and bonuses that lift total compensation. These equity mechanisms are frequently cited as meaningful components of total rewards.
Lam Research Corporation Insights
What We Do
Lam Research Corp. (NASDAQ:LRCX) is a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. The world's leading companies trust us as their valued partner because we bring together technology leadership, a strong values-based culture, and an unwavering commitment to prove our customers’ next big breakthrough. Our impact on the world can be seen all around us, as nearly every advanced chip today is built with our technology. Through collaboration, precision, and our commitment to delivery, we are transforming atomic-scale engineering and driving semiconductor breakthroughs that define the next generation. Lam Research Social Media Guidelines: By using or accessing this page, you agree to comply with LinkedIn’s Terms and Conditions. While we welcome participation and engagement, it is important to note that postings and/or comments by followers to Lam’s LinkedIn page do not necessarily reflect the opinions of Lam, nor does Lam confirm their accuracy. We expect that participants post content and commentary that is both relevant and respectful to this community as a whole. Lam reserves the right to remove any posts and/or comments that do not adhere to our guidelines and to block anyone who violates them repeatedly. Specifically, we do not tolerate these kinds of posts: • Abusive, harassing, stalking, threatening or attacking others • Defamatory, offensive, obscene, vulgar or depicting violence • Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs • Fraudulent, deceptive, misleading or unlawful • Violations of any intellectual property rights • Spamming in nature • Commercial solicitation or solicitation of donations • Link baiting (embedding a link in your post to draw traffic to your own site) View Lam’s Online Privacy Notice Summary : https://www.lamresearch.com/privacy/
