Great organizations are made of great people. We're looking to fill a Technical Product Specialist role on our growing team. This is a full-time position designed for someone who thrives at the intersection of product, technology, and customer success. The primary responsibility involves acting as the bridge between technical teams (Engineering) and business teams (Sales, Client Success), to provide deep expertise when it comes to support and improvement of our SaaS product(s). The ideal candidate would have job experience in a similar product support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.
Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.
Responsibilities
- Learn and understand the infusion provider and pharmacy healthcare model
- Act as a subject matter expert on product functionality, specifications, and limitations
- Provide feedback from customers to improve product design and quality
- Troubleshoot and document software operational and technical issues
- Respond to client support issues, report bugs/issues and feature requests
- Provide excellent client service with friendly, professional responses
Required Qualifications
- Bachelor's degree, required
- 2-5 years of experience in a technical role, such as product operations, technical support, or similar
- Experience pushing feature requests and/or working alongside an engineering sprint
- Proven track record of achieving and exceeding measurable goals
- Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
- Have exceptional ability to articulate complex technology to non-technical audiences
- Experience working with customers and focusing on improving user experience
- Ability to say: “I don’t know, but I can get that answer for you” and then follow-up with the client
- Project management skills: ability to juggle and evaluate competing priorities, keep stakeholders aligned, and move things across the finish line
- Excellent computer skills: Adobe Acrobat, Google Suite, and all Microsoft Office Applications
- A self-starter mindset and the ability to work independently (but understand we won’t leave you on an island)
About WeInfuse
Come join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.
Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. We use E-Verify to confirm the identity and employment eligibility of all new hires.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.
Skills Required
- Bachelor's degree
- 2-5 years of experience in a technical role
- Excellent written and oral communication skills
- Project management skills
- Excellent computer skills: Adobe Acrobat, Google Suite, Microsoft Office
What We Do
WeInfuse is a web‐based application that centralizes and streamlines all aspects of infusion center management solving extensive and expensive pain points for the significantly under-resourced channel that delivers specialty biologic infusion medications, the fastest growing segment in pharma.
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