About the role
Reporting to the Global Head of IT – Retail Systems, the IT Product Manager –Retail works closely with business stakeholders, strategic technology partners, IT professionals and application delivery teams to proactively create, manage and maintain business solutions and IT Services for the global Dyson business. In the role of IT Retail Product Manager, your responsibilities will include:
- Working with other Business Product Owners, Technical Architects, Strategic Partners, and 3rd parties where required to define, implement, and manage planning systems designs and application roadmaps.
- Providing functional and technical insight on the construct and capability of Dyson’s global demand and planning systems environment for application delivery, production operations and problem analysis.
- Working with strategic partners and third parties to understand and potentially implement future trends, innovation, and opportunities for the demand and planning systems application landscape.
- Acting as the platform authority with IT and Business stakeholders to ensure compliance with technical principles, design governance and delivery practice ways of working.
- Identifying gaps in platform capabilities and working proactively to influence IT/Business budget owners and decision makers on appropriate actions to resolve.
- Providing guidance to IT leadership, key stakeholders, and other colleagues as required to maximize value of the platform architecture.
- Working with technical and non-technical stakeholders to identify, plan, prioritize and coordinate requirements for service designs and mitigation of technical debt.
- Working with technical teams and business stakeholders to understand business changes to ensure sufficient budget / resources are made available for demand and planning services.
- Maintaining a technical debt register for the Dyson demand and planning systems estate and working with technical delivery teams to prioritize activities for stability and reduction of technical debt.
- Planning upgrades, maintenance schedules and technical changes – including coordination of service outages with service owners and business stakeholders and providing technical approval for IT Change Advisory Board
- Producing and/or reviewing demand and planning systems DR/BCP plans and facilitating routine failover/fail back tests as per the plan.
- Build and own the production service / platform roadmap for demand and planning systems applications, upgrades, and infrastructure patching & security.
- Supporting application service owners, architects, and technical stakeholders with accountability for demand and planning technology services – including oversight of 3rd party contracts and commercials relating to the E2E services.
About You
Core Competencies:
- Experience and a proven track record of owning and maintaining technology platforms and associated backlogs.
- Experience of working as a technical authority.
- More than 5 years’ experience in Retail systems implementations.
- Familiarity with (functional and technical knowledge) the ecosystem of demand and planning.
- Excellent interpersonal and communication skills.
- Experience with relevant planning systems industry standards.
- Understanding and alignment with architecture principles and standards.
- Experience in platform and applications within a cloud environment.
- Must be confident working with all levels of management and understand the demands and responsibilities of those roles.
- Some travel may be required.
Essential Traits
- Adaptable with natural ability to thrive in complex and ambiguous situations.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Strong problem-solving skills
- Ability to build strong relationships globally and with a natural collaborative nature.
- Strong sense of curiosity and desire to stay abreast of changes and innovations in the market of supply chain systems technologies.
- Ability to work under pressure and meet deadlines.
- Ability to think ahead and anticipate problems, issues and solutions.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Outstanding interpersonal communication and influencing skills
- Customer focused, organised, confident, able to remain calm under pressure
- Leadership ability to prioritise and manage technical changes and lead a team
- Experience of technical design on E-Commerce/CRM platforms, including performance and security requirements
- Experience of software development/delivery on E-Commerce/CRM platforms
- Experience of implementing and shaping technical strategy
- Ability to influence and communicate with impact at senior levels
- Ability to lead resolution of service-related risks using internal and external resources
- Ability to structure and implement organisational processes, procedures and knowledge retention
- Ability to produce meaningful senior-level reports on status, trends and performance
- Experience of project and software delivery methodologies/approaches (Agile/Scrum/SAFe/DSDM/DevSecOps)
- Proven experience of working with technical and non-technical stakeholders
- Experience of AEM or SAP Commerce Cloud / Hybris
- Experience of DevOps delivery
- Experience of AWS Cloud Solutions
- Experience of Advanced Excel, Visio, SharePoint, Teams
- Experience of key tools including Confluence and Jira
- Experience of continuous delivery through agile design, development and test
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
