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Role Description:We’re looking for a Technical Product Owner to get the most value out of the internal developer platforms behind a global quick service restaurant brand’s digital operations. You’ll sit within the brand’s Solutions Architecture team. Your job is to turn what engineering teams need into a clear, prioritized backlog across CI/CD, cloud infrastructure, observability, developer tooling, and systems integration that supports restaurant-facing ordering systems.
This role suits someone who treats engineers as customers, likes working closely with platform, SRE, and DevOps teams, and wants to improve developer experience through self-service and automation. You’ll make sure platform capabilities get adopted, are easy to use, and match both business and engineering priorities.
What You'll Do:
- Contribute to the product roadmap for internal developer platforms, including CI/CD pipelines, infrastructure, observability, and automation tooling.
- Own and manage the product backlog, translating engineering needs into clear epics, user stories, and acceptance criteria so work is consistently ready for development.
- Gather and represent feedback from engineering teams through interviews, surveys, office hours, and ongoing engagement.
- Partner closely with SRE, DevOps, and Solutions Architecture teams to balance product priorities with technical execution.
- Collaborate across brand product teams, platform engineering, and enterprise cloud and security teams to align on priorities and dependencies.
- Drive adoption of platform capabilities through customer-focused prioritization and clear communication of what’s being built, what isn’t, and why.
- Contribute to self-service and automation initiatives that cut manual support work and make developers more productive.
- Track and report product metrics such as adoption, user satisfaction, operational efficiency, and productivity, and use them to guide decisions.
- Support planning, intake, and capacity management for platform initiatives.
What You'll Bring:
- 3+ years of experience working on technical products for technical users such as engineers, developers, or IT teams, including 1–2+ years in product management or technical product ownership.
- Experience owning and managing a product backlog in an Agile environment.
- Experience with user research and requirements gathering, and with turning user needs into well-defined product deliverables.
- Familiarity with product metrics and with measuring adoption and outcomes.
- Working knowledge of CI/CD, cloud infrastructure, DevOps, or SRE concepts. Experience with developer tools, internal platforms, or infrastructure products is a strong plus.
- A service mindset: you hold a high bar for your internal customers’ experience and earn trust through consistent delivery and clear communication.
- Ownership of outcomes, not just tasks. You define what success looks like and follow through.
- Bachelor’s degree in any field (technical degree preferred).
Nice to Have:
- Hands-on technical background or prior experience working closely with engineers.
- Exposure to automation, self-service platforms, or workflow tooling.
- Experience in a consumer-scale digital environment such as quick service restaurants, retail, or other high-transaction systems.
- Familiarity with restaurant technology or POS (point of sale) systems.
- Product management certifications or formal product training.
Skills Required
- 3+ years working on technical products for engineers, developers, or IT teams
- 1–2+ years in product management or technical product ownership
- Experience owning and managing a product backlog in an Agile environment
- Experience with user research and requirements gathering
- Experience translating user needs into defined product deliverables
- Familiarity with product metrics and measuring adoption and outcomes
- Working knowledge of CI/CD, cloud infrastructure, DevOps, or SRE concepts
- Bachelor’s degree in any field
- Hands-on technical background or experience working closely with engineers
- Exposure to automation, self-service platforms, or workflow tooling
- Experience in a consumer-scale digital environment such as quick service restaurants, retail, or other high-transaction systems
- Familiarity with restaurant technology or POS systems
- Product management certification or formal product training
What We Do
CompassX is a local-model consulting firm headquartered in SoCal. Founded in 2009, our core delivery focus is on Project Leadership and the flawless execution of our clients’ projects and strategic initiatives. Our team members have unfettered access to a leadership team who truly cares & listens, and the ability to customize their consulting career journey. You will have the opportunity to use your experience, creativity, and passion to put your mark on building the next great consulting firm! Join us and give yourself a chance to love consulting again.
