Technical Product Operations Specialist IV
itD is seeking a Technical Product Operations Specialist IV to drive program execution, data-driven decision-making, and technical process improvements across multiple products and platforms. The ideal candidate will bring deep experience in technical product operations, program management, SQL analytics, AI-assisted workflows, and data visualization, with a proven track record of managing multiple workstreams and delivering measurable operational improvements.
Location: Remote US; hybrid opportunities available in NYC, Menlo Park, DC, or Seattle.
Number of Positions: 2
Estimated Start Date: ASAP
Duration: Through December 31, 2026, with potential for extension.
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
- Drive program execution across multiple products and platforms, including launching 0-to-1 initiatives, accelerating delivery, and improving product outcomes through technical and programmatic solutions.
- Write and optimize advanced SQL queries using CTEs, window functions, joins, aggregations, and data transformations to analyze product data and identify actionable trends and insights.
- Build and maintain dashboards, reports, and data visualizations to communicate findings effectively and support real-time business decision-making.
- Leverage AI agents and AI-assisted workflows to accelerate data analysis, automate repetitive processes, and prototype solutions that improve operational efficiency.
- Identify and mitigate program risks by using data and critical thinking to anticipate roadblocks, develop mitigation plans, and drive issues toward resolution.
- Collaborate with product, engineering, legal, and cross-functional stakeholders to define requirements, strengthen execution, and deliver program objectives.
- Manage multiple concurrent workstreams independently while maintaining strong organization, documentation, communication, and execution standards.
Internal Responsibilities
- Attend regular internal practice community meetings.
- Collaborate with your itD practice team on industry thought leadership.
- Complete client case studies and learning material (blogs, media material).
- Build out material to contribute to the Digital Transformation practice.
- Attend internal itD networking events (in person and virtual).
- Work with leadership on career fast-track opportunities.
Required Qualifications and Skills
- 8+ years of relevant experience in consulting, strategy, operations, technical product operations, or program management.
- Advanced proficiency in SQL, including CTEs, window functions, joins, aggregations, and data transformations.
- Experience using AI agents and AI-assisted workflows to accelerate analysis, automate tasks, or improve productivity.
- Expert-level proficiency with Google Workspace, particularly Google Sheets, including complex formulas, pivot tables, detailed documentation, and automated workflows.
- Proven experience managing multiple workstreams simultaneously with a high degree of independence.
- Strong analytical and critical-thinking skills with the ability to use data to identify, anticipate, and resolve problems.
- Demonstrated ability to work independently, take initiative, and drive programs forward with limited supervision.
- Strong organizational, time-management, and cross-functional communication skills.
- Ability to quickly learn and adapt to new tools, technologies, and technical requirements.
Preferred Qualifications and Skills
- Experience supporting product operations teams, particularly within large technology organizations.
- Experience with AI-assisted development, vibe coding, low-code/no-code prototyping, or AI-generated code.
- Experience with VS Code or similar development environments.
- Experience building dashboards and data visualizations using Tableau, Looker, or similar platforms.
- Familiarity with data pipelines, ETL processes, and data infrastructure concepts.
- Experience partnering with engineering teams on technical specifications and requirements.
- Background in quality assurance, triage operations, ML/AI validation, or product testing.
- Experience developing and implementing manual or automated test strategies.
Education
- Bachelor’s degree in a relevant field or equivalent work experience required.
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Skills Required
- 8+ years of relevant experience in consulting, strategy, operations, technical product operations, or program management
- Advanced SQL proficiency, including CTEs, window functions, joins, aggregations, and data transformations
- Experience using AI agents and AI-assisted workflows
- Expert-level Google Workspace proficiency, particularly Google Sheets
- Experience managing multiple concurrent workstreams independently
- Strong analytical and critical-thinking skills
- Ability to work independently, take initiative, and drive programs with limited supervision
- Strong organizational, time-management, and cross-functional communication skills
- Ability to quickly learn and adapt to new tools, technologies, and technical requirements
- Bachelor's degree in a relevant field or equivalent work experience
- Experience supporting product operations teams within large technology organizations
- Experience with AI-assisted development, vibe coding, low-code/no-code prototyping, or AI-generated code
- Experience with VS Code or similar development environments
- Experience building dashboards and data visualizations using Tableau, Looker, or similar platforms
- Familiarity with data pipelines, ETL processes, and data infrastructure concepts
- Experience partnering with engineering teams on technical specifications and requirements
- Background in quality assurance, triage operations, ML/AI validation, or product testing
- Experience developing and implementing manual or automated test strategies
What We Do
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. We combine the experience of a full-service consultancy with the agility of a specialized firm to help clients reimagine and improve operations and solve challenges unique to their business. Founded in 2005, we are headquartered in Silicon Valley and are honored to have long term partnerships with many of the world’s leading enterprise technology firms. With onshore, nearshore and offshore capability centers we are able to provide seamless global reach. We define ourselves by solving the toughest challenges in business. To tackle these challenges, we deploy the best people armed with the best technology to help our clients by enabling next-generation experiences, transforming tech operations, leveraging BI and analytic depth to convert data to advantage, delivering advanced DevOps and software development services and unlocking the potential of AI. Our mantra as itD is “Innovate Transform Deliver” and as a proud woman- and minority-owned business, we are focused on delivering a unique perspective and approach that attracts a robust and diverse talent pool. We believe this diversity of talent, thinking and perspective leads to better outcomes for our clients and a positive impact in our communities through our focus on giving back initiatives. We invite you to bring us the challenges no one else can solve. Because while other firms might give up, pivot, or pass… Impossible drives us. Certified Woman Owned - WBENC
