Why GMF Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Flexible hybrid work environment (onsite 3 days a week/2 days remote) at our Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position at this time.
This position will be posted until filled.
ResponsibilitiesAbout the Role
The Technical Principal serves as a strategic technology leader and trusted advisor for Technology Operations. This role partners with Technology Operations and business leaders to define and advance enterprise service management capabilities, operating models, governance practices, and long-term roadmaps.
The Technical Principal helps translate business strategy into actionable plans that improve service delivery, operational excellence, resiliency, and customer experience. Areas of focus include IT service management (ITSM), ServiceNow, Network Operations Center (NOC) capabilities, disaster recovery and resilience, IT asset management, and vulnerability management.
As a senior individual contributor, this role drives alignment, influences decision-making, and leads cross-functional initiatives through expertise, collaboration, and strategic leadership rather than direct authority.
In this role you will:
- Serve as a trusted advisor to Technology Operations and business leaders by providing strategic guidance, technical expertise, and recommendations that drive business value
- Partner with leadership to define Technology Operations strategy, target operating models, capability priorities, and multi-year roadmaps
- Translate strategic objectives into actionable initiatives, measurable outcomes, and business-driven solutions that balance risk, cost, and value
- Define and continuously improve enterprise IT service management (ITSM) practices, governance frameworks, standards, and operating models
- Provide expertise on ITIL best practices and their application across cloud, Agile, DevOps, cybersecurity, and modern technology environments
- Guide the design, implementation, and continuous improvement of service management processes, including incident, change, request, knowledge, configuration, and service level management
- Establish governance, performance metrics, and continuous improvement frameworks to measure operational effectiveness, service quality, and business outcomes
- Analyze operational data, stakeholder feedback, audit results, and service performance trends to identify risks, opportunities, and improvement priorities
- Drive the evolution of Technology Operations capabilities, including ServiceNow, Network Operations Center (NOC) functions, automation, and operational maturity
- Partner with technology, architecture, engineering, cybersecurity, risk, and business teams to ensure services are secure, resilient, supportable, and aligned with business needs
- Support disaster recovery, resilience, IT asset management, and vulnerability management strategies, roadmaps, and governance practices
- Develop and maintain integrated Technology Operations roadmaps that align investments, dependencies, risks, and expected business outcomes\
- Prepare executive-level analyses, recommendations, presentations, and communications to support strategic decision-making and planning activities
- Lead cross-functional workshops, service reviews, roadmap discussions, and planning sessions to build alignment and remove barriers to execution
- Foster a culture of collaboration, accountability, continuous improvement, and operational excellence through mentorship, influence, and thought leadership
What makes you an ideal candidate?
- Deep expertise in IT service management (ITSM), ITIL practices, service design, governance, operational excellence, and continuous improvement
- Strong understanding of Technology Operations functions, including ServiceNow, Network Operations Centers (NOC), resiliency, IT asset management, cybersecurity, and vulnerability management
- Ability to connect business strategy, technology, process, data, risk, and operational outcomes to drive measurable business value
- Experience designing target operating models, governance frameworks, performance metrics, and transformation roadmaps
- Strong knowledge of cloud, Agile, DevOps, product, and platform operating models.
- Ability to assess organizational capabilities, identify improvement opportunities, and develop strategic recommendations
- Skilled in analyzing complex data, defining metrics, and measuring operational performance and maturity
- Strong leadership, facilitation, negotiation, and influencing skills with the ability to drive alignment without direct authority
- Excellent relationship-building skills with the ability to collaborate effectively across business and technology teams
- Demonstrated strategic thinking, sound judgment, innovation, and the ability to navigate ambiguity in complex environments
- Proven ability to mentor others and foster collaboration, accountability, and continuous improvement
AI Skills Preferred:
- Experience with AI assisted software development or automation
- Knowledge of prompting techniques to improve output quality
- Awareness of emerging GenAI capabilities and limitations
Work Experience & Education
- Greater than 10 years in related function required
- 3-5 years leading through mentorship in related field required
- 3-5 years leading projects and initiatives through influence required
- High School Diploma or equivalent required
- Associate Degree or High School Equivalent plus 2 additional years of related experience required
- Experience leading enterprise ITSM, service design, operational excellence, or continuous improvement initiatives preferred
- Experience developing and enhancing ITSM processes, governance models, service ownership frameworks, and strategic roadmaps preferred
- Experience applying ITIL best practices in cloud, Agile, DevOps, product, or platform-based environments preferred
- Experience with ServiceNow or a comparable enterprise service management platform preferred
- Broad Technology Operations experience, including ITSM and at least two areas such as cybersecurity, resilience, infrastructure operations, asset management, or vulnerability management preferred
- Experience in financial services or other regulated industries preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 3-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions
#GMFJobs #LI-Hybrid #LI-DW1
Skills Required
- More than 10 years of experience in a related function
- 3–5 years leading through mentorship in a related field
- 3–5 years leading projects and initiatives through influence
- High school diploma or equivalent
- Associate degree, or high school equivalent plus two additional years of related experience
- Deep expertise in IT service management, ITIL practices, service design, governance, operational excellence, and continuous improvement
- Strong understanding of Technology Operations, including ServiceNow, NOC functions, resiliency, IT asset management, cybersecurity, and vulnerability management
- Ability to connect business strategy, technology, process, data, risk, and operational outcomes
- Experience designing target operating models, governance frameworks, performance metrics, and transformation roadmaps
- Knowledge of cloud, Agile, DevOps, product, and platform operating models
- Ability to assess organizational capabilities and develop strategic recommendations
- Ability to analyze complex data, define metrics, and measure operational performance and maturity
- Strong leadership, facilitation, negotiation, influencing, and relationship-building skills
- Strategic thinking, sound judgment, innovation, and ability to navigate ambiguity
- Ability to mentor others and foster collaboration, accountability, and continuous improvement
- Experience leading enterprise ITSM, service design, operational excellence, or continuous improvement initiatives
- Experience developing ITSM processes, governance models, service ownership frameworks, and strategic roadmaps
- Experience applying ITIL practices in cloud, Agile, DevOps, product, or platform environments
- Experience with ServiceNow or a comparable enterprise service management platform
- Broad Technology Operations experience, including ITSM and at least two areas such as cybersecurity, resilience, infrastructure operations, asset management, or vulnerability management
- Experience in financial services or another regulated industry
- Experience with AI-assisted software development or automation
- Knowledge of prompting techniques and emerging generative AI capabilities and limitations
GM Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GM Financial and has not been reviewed or approved by GM Financial.
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Strong & Reliable Incentives — Annual and performance bonuses are described as meaningful additions to total compensation. In several functions, incentives reliably boost take-home pay when available.
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Leave & Time Off Breadth — Generous paid time off, corporate and floating holidays, and paid volunteer time are emphasized. Time-away programs contribute significantly to perceived total rewards.
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Parental & Family Support — Paid parental leave and family-friendly policies are highlighted, with recent expansions mentioned in some areas. Support for bonding time is seen as a notable strength of the package.
GM Financial Insights
What We Do
GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development. GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.
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