We will be accepting applications through April 25, 2025 or until filled.
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The Gogo Technical Operations System Administrator is responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational policies.
This individual is accountable for the following systems: VMware, Linux and Windows systems that support Gogo's Core Services infrastructure. Responsibilities on these systems include systems administration engineering and provisioning, operations and support, security compliance, maintenance and research and development to ensure continual innovation.
COME ON BOARD THE GOGO TECHNICAL OPERATIONS TEAM!
How will you make a difference?
Systems Engineering, Provisioning, and Development
- Engineer system administration-related solutions for various project and operational needs
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
- Ensure systems are hardened against vulnerabilities and potential security related issues
- Develop and maintain installation and configuration procedures
- Contribute to and maintain system standards
- Research and recommend innovative, and where possible automated approaches for system administration tasks
- Identify approaches that leverage our resources and provide economies of scale.
- Generate automated processes for SD support personnel and service-related provisioning of value-added services
Operations and Support
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Execute regular security monitoring to identify any possible intrusions
- Run daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
- Complete regular file archival and purge as necessary
- Create, change, and delete user accounts per request
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Maintenance
- Follow change management processes and controls to ensure systems availability
- Communicate outage & change notifications to appropriate resources
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
- Upgrade and configure system software that supports Satcom Direct infrastructure applications per project or operational needs
- Maintain operational, configuration, or other procedures
- Report on performance to support capacity planning
- Conduct ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
- Create, update, and maintain system, and technical support documentation
- Provide training and documentation to helpdesk, and other support staff
Qualifications
- Associate or Bachelor’s Degree or equivalent work experience
- 4-6 years of System Administration experience
- 4-6 years’ experience with VMWare ESXi, JSON, MySQL/MariaDB, etc.
- 5+ years’ experience in embedded system development on Linux, on x86, ARM or PPC architectures
Required Skills, Talents & Experience
- Experience with IP networking
- Has worked with Bash/Unix Scripting (Python, Perl, TCL, etc.)
- Proficient in Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint, Outlook, Microsoft CRM, and ADP payroll systems a plus
- Effective and confident decision making and problem-solving skills, especially under time constraints
Preferred Skills, Talents & Experience
- Strong oral and written communication skills
- Excellent Customer Service Skills
- Detail Oriented
- Self-motivated and ability to work independently
- Ability to multitask
- Must be organized
- Must have the desire and ability to work in a fast-paced environment with minimal supervision
- Ability to be diplomatic and maintain a high level of confidentiality
- Team player
Equal Pay Disclosure(s)
Base Pay:
100,000.00 - 125,000.00 USD Annual
Target Annual Short-Term Incentive:
Bonus Plan at 10% (% of Annualized Base Pay)
Eligible for Incentive Stock Program:
Yes
Benefits:
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).
What the Team is Saying
What We Do
Gogo Business Aviation is the world’s leading provider of broadband connectivity services for the business aviation market. We offer a customizable suite of smart cabin systems for highly integrated connectivity, inflight entertainment, and voice solutions – innovations that help people in the air stay fully connected to their work, life and entertainment on the ground.
Gogo created the inflight connectivity revolution, and we continue to be the driving force behind breakthroughs that redefine the inflight experience for business aviation passengers, pilots, and operators, with technologies like our Gogo AVANCE platform, the first 5G network for business aviation, our global broadband solution, and our best-in-class customer service. We do it all: Networks, Systems, Services, and Support.
With a comprehensive product portfolio like this one, Gogo Business Aviation leads the industry in the latest technology and introduces new functionality that has never been created before.
Situated in Broomfield, Colorado, between Denver and Boulder, Gogo Business Aviation is also a world-class company with a working culture to match. At Gogo, our employees are our greatest asset, keeping us innovative and passionate. Our employees contribute to the success of the company while maintaining the flexibility to work towards their own professional and personal goals.
If you are a someone with big ideas that wants to work for an industry-leading aviation technology company, check out our careers website at https://business.gogoair.com/careers/.
Why Work With Us
By working here, you’ll be part of revolutionizing inflight connectivity for the business aviation market alongside top-notch people. Operating as One Team, we are focused on our mission and propelled by our talented group of professionals. Join our team and work on industry-leading projects and make a meaningful impact from day one.
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Gogo Offices
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We offer flexible working opportunities as a method to promote work-life balance and to have a positive impact on our employee’s experience.
