Technical Operator
Grays, Thurrock, Essex, United Kingdom
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Job Description
Technical Operations Specialist
Location Grays SDC01 Data Centre
Are you keen on providing excellent customer service and working with multiple teams to help find solutions to problems? Can you deliver service excellence to our customers within a defined framework? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people like yourself. This is your world and your opportunity to transform it for the better.
Your role
We are looking for a Technical Operations Specialist to join our operations team on 24x7/365 shift pattern working 12hr rotational shifts based in out strategic Data Centre in Grays. Thurrock. Your primary role will involve providing first line Data Centre support for a range of internal, private and public sector customers to help ensure services remain operational and that incidents are managed promptly within a defined process. Your role will involve dealing directly with customers, you will also work closely with other Data Centre teams and Fujitsu Business units to pro-actively safeguard customer services, maintain Data Centre installation standards and the upkeep of configuration management toolsets.
Your experience
- Good communication skills and to be able to communicate effectively through online toolsets
- Knowledge of Data Centre Infrastructure
- Experience within a process driven environment
- Have an eye for continuous improvement to help enhance Fujitsu’s Data Centre offering
- Pro-active in your approach to work
Recruitment process
The recruitment process consists of one stage of interviews
Closing Date
29th June
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.
Skills Required
- Ability to work 24x7/365 on a 12-hour rotational shift pattern (on-site)
- Good communication skills, including using online collaboration/toolsets
- Knowledge of Data Centre Infrastructure
- Experience working within a process-driven environment
- Experience providing first-line Data Centre support and incident management
- Ability to work directly with customers and cross-functional teams
- Proactive approach and focus on continuous improvement
- Maintain Data Centre installation standards and configuration management toolsets
What We Do
Fujitsu is the leading Japanese global information and communication technology company, offering a wide range of technology products, solutions and services. We build new possibilities by connecting people, technology and ideas, creating a more sustainable world where anyone can advance their dreams.
