Technical Operations Manager

Oh what a feeling!

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel

• Annual contribution to your private health insurance worth over $1,900

• Significant family vehicle lease and purchase discounts

• Flexible hours and workspaces, with a hybrid of working from home and in the office

• Free car parking

• Genuine career development: promotions, rotations and paid professional membership

• Paid volunteer days to support your community and matched workplace giving program

• Access to Toyota’s Rewards Hub – explore, manage and customise your benefits to suit your lifestyle

What you’ll contribute to

An exciting opportunity has arisen for a Technical Operations Manager to join our Quality & Service Division – Eastern Region in a max term role for 12 months.

As our Technical Operations Manager, you’ll be at the forefront of planning, facilitating, and delivering high‑level technical support to Dealers—ensuring “fix it right” outcomes, customer satisfaction, and strong business performance across the short, medium, and long term.

This position is based in Moorebank, NSW, and offers the chance to get out into the field with regular metro and regional NSW travel, plus occasional interstate trips.

How you’ll make an impact

• Provide Toyota and Lexus dealers direct technical support activities across the region that are effective, flexible and in response to need, to drive customer satisfaction, ensure Fix It Right and encourage Toyota for Life standards.   

• Implement processes and procedures to monitor, report and resolve field issues to achieve Early Detection Early Resolution (EDER) and ensure TMCA meet all Distributor targets.

• Support development and delivery of Dealer Technical meetings and conferences.

• Analyse and report on Dealer Product Report and Technical Support System case quality then implement activities to improve quality.

• Monitor own tasks with respect to compliance with all relevant regulations, statutory requirements and TMCA operational requirements, including OH&S compliance to minimise Toyota’s risk exposure and liabilities. 

• Monitor performance against targets and maintain accurate reporting systems, recommending improvements, ensuring regulatory compliance, and supporting planning, budgeting, and forecasting activities.

Your attributes – If you’ve got one or more, we’d love to hear from you!

• Formal qualifications as a licensed Mechanic - Certificate III in Light Vehicle Mechanical Technology (or equivalent automotive qualification) – required.

• Strong experience in a similar role in the automotive industry including background in Toyota or Lexus dealership service or technical operations – desirable.

• Significant experience as a senior technician with strong technical knowledge, Toyota and Lexus product experience is highly regarded with Vehicle driver’s license

• EV/HV Vehicle experience desired.

• Strong understanding of the automotive industry and Dealer networks.

• Intermediate to advanced skills in utilizing the Microsoft Office Suite, SAP, Salesforce.

Make your impossible, possible & apply today!

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.

Applications close 19th August 2026

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.