The Role
Own and operate cloud-based infrastructure across environments; build cloud-agnostic IaC; run deployments; design shared infrastructure components (secrets, config, orchestration); automate metrics collection and analysis; write tools, run root-cause analyses, collaborate with engineers, and develop proofs-of-concept.
Summary Generated by Built In
Technical Operations Engineer - Job ID 26DEV401- Remote (Accepting applications from Mid-West and East Coast States, USA only)
Job type: Full-time employee
Responsibilities (What you’ll do)
- Own infrastructure across all of our environments from production to dev
- Build a cloud-agnostic Infrastructure-As-Code approach structure as we expand
- Facilitate and carry out deployments across all of our environments
- Contribute to the infrastructure architecture and best practices for the applications we deploy
- Write software tools and systems to automate, explore and report on our infrastructure
- Automate collection and analysis of metrics from distributed systems to assist in performance tuning and fault finding
- Design and implement foundational infrastructure components used by every engineering team (e.g. dynamic configuration, secrets storage, container orchestration, etc)
- Provision accounts and equipment
- Compose and maintain detailed technical specifications and diagrams
- Perform root-cause analyses of under-performing infrastructure
- Dive into code and logs with engineers as technical challenges arise
- Develop proofs of concepts as needed
- Keep current with engineering best practices, design principles, technology, security, and compliance in order to apply that knowledge to all of the responsibilities above
- Bachelor of Science degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or similar engineering major.
- 2+ years of experience as a Technical Operations Engineer or in a similar technical operations role (e.g. DevOps, NetOps, SecOps, SysAdmin, SRE, or Infrastructure Engineer)
- High proficiency engineering with Infrastructure-as-Code principles
- Experience engineering infrastructure for a SaaS product/platform
- Experience engineering cloud-based infrastructure
- Experience engineering infrastructure using message/event queues
- Experience engineering infrastructure using containers
- Experience engineering with Terraform and Ansible
- Experience with multiple frameworks, databases, services, and tools
- Excellent written and verbal communication skills
- Experience working as a member of a highly-collaborative engineering team
- Experience communicating directly with clients
- Valid US work authorization
- Accepting applications from Mid-West and East Coast States, USA only
- Strong foundation in Information Security
- HealthTech experience
- Master of Science degree in Information Systems, Computer Science, Software Engineering, or similar engineering major
- Experience engineering infrastructure in AWS and/or Azure
- Experience with agile/scrum or kanban process methodology
- Working proficiency of Spanish or Ukrainian language skills
Skills Required
- Bachelor of Science in Information Systems, Computer Science, Computer Engineering, Software Engineering, or similar
- 2+ years experience as a Technical Operations Engineer or similar role (DevOps, NetOps, SecOps, SysAdmin, SRE, Infrastructure Engineer)
- High proficiency with Infrastructure-as-Code principles
- Experience engineering infrastructure for a SaaS product/platform
- Experience engineering cloud-based infrastructure
- Experience engineering infrastructure using message/event queues
- Experience engineering infrastructure using containers
- Experience with Terraform and Ansible
- Experience with multiple frameworks, databases, services, and tools
- Excellent written and verbal communication skills
- Experience working as a member of a highly-collaborative engineering team
- Experience communicating directly with clients
- Valid US work authorization
- Located in or willing to relocate to NH, VT, MA, CT, NY, NJ, or Eastern PA
- Strong foundation in Information Security
- HealthTech experience
- Master of Science in Information Systems, Computer Science, Software Engineering, or similar
- Experience engineering infrastructure in AWS and/or Azure
- Experience with agile/scrum or kanban methodologies
- Working proficiency in Spanish or Ukrainian
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The Company
What We Do
Serious Development is a custom software development company specializing in creating tailored solutions for the healthcare industry, including health plans and TPAs. They focus on improving business workflows, reducing costs, and enhancing customer satisfaction by integrating AI and advanced automation into bespoke web and mobile applications, helping organizations scale and innovate.
