Technical Operations Director

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment 
• 12 paid holidays and flexible paid time off    
• 401(k) contributions   
• Employee Resource Groups that build community  
• Career growth opportunities   
• An excellent work/life balance 

The Technical Operations Director will lead the strategy, execution, and continuous improvement of Revecore’s production and cloud operations. This role is accountable for ensuring the reliability, scalability, and security of systems hosted across on-premise servers, Microsoft Azure, and AWS, while overseeing production support, application helpdesk, and data ingestion workflows.
As a senior leader, the Director will balance today’s operational needs — including support for legacy on-prem environments — with the roadmap to expand cloud presence and adopt modern automation practices. This role will shape the company’s multi-cloud and hybrid operational strategy, mentor operational managers, and establish best-in-class practices for monitoring, incident response, and compliance in a healthcare technology environment.

Essential Duties and Responsibilities

• Define and execute a hybrid operations strategy that spans on-premise servers and multi-cloud (Azure and AWS) services.
• Set vision and KPIs for operational excellence, including uptime, SLA adherence, and mean time to recovery (MTTR).
• Partner with engineering leadership to align technical operations priorities with product and business objectives.
• Lead teams responsible for production support, application helpdesk, cloud operations, and data ingestion.
• Ensure effective support for legacy on-prem servers and services while planning phased migration to the cloud.
• Oversee the incident response lifecycle (detection, triage, escalation, resolution, and postmortems), ensuring consistent root cause analysis and process maturity.
• Ensure helpdesk operations deliver responsive, customer-focused support for internal users and business stakeholders.
• Drive automation of support processes, runbooks, and monitoring for both on-prem and cloud environments.
• Direct implementation of Infrastructure as Code (Terraform, Bicep, CloudFormation) for repeatable deployments.
• Oversee containerized workloads (AKS, EKS, Docker) as well as legacy on-premise applications and databases.
• Implement observability platforms spanning Azure Monitor, Application Insights, AWS CloudWatch, Prometheus, and centralized logging solutions.
• Drive adherence to HIPAA, SOC2, and healthcare regulatory standards across all environments.
• Partner with Security to strengthen IAM, secrets management, and audit controls across Azure, AWS, and on-prem systems.
• Establish governance models for data handling, PHI/PII security, and vendor integrations.
• Mentor managers and senior engineers, fostering a culture of accountability, learning, and proactive problem-solving.
• Champion cross-functional collaboration with Product, Engineering, and Client Success to ensure platform reliability and smooth end-user experiences.
• Represent Technical Operations in executive forums and communicate operational strategy to business leaders.

Minimum Qualifications

• 12+ years of experience in technical operations, site reliability engineering, or DevOps roles, with at least 5 years in leadership.
• Deep expertise in Azure and AWS cloud environments, plus operational experience with on-premise servers and hybrid deployments.
• Proven track record overseeing production support, application helpdesk, and data ingestion in mission-critical environments.
• Strong background in incident response, observability, automation, and Infrastructure as Code.
• Familiarity with .NET/C#, SQL Server/T-SQL, and enterprise integration patterns.
• Excellent leadership, communication, and stakeholder management skills.
• Experience managing teams in highly regulated or healthcare settings.

Preferred Qualifications

• Experience scaling hybrid operations during on-prem to cloud migration initiatives.
• Hands-on expertise with EDI standards (837, 835, 270/271) and payer/provider data integrations.
• Strong financial acumen for optimizing both cloud spend and legacy infrastructure costs.
• Exposure to modern service mesh, serverless, and multi-cloud governance frameworks.
• Demonstrated success in leading cultural and technical transformations (e.g., container adoption, IaC rollout, cloud migrations).

• A quiet, distraction-free environment to work from in your home.   
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. 
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.