Technical Operations Associate

Ghost is a data-driven distribution platform for the world's largest brands. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock alternative channels for surplus inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L.Catterton), Ghost is one of LA’s fastest-growing startups.

Seeking a highly organized and proactive Technical Operations Associate to join our team. This role is pivotal in enhancing operational efficiency, managing technical tools, and supporting cross-functional initiatives to drive collaboration between Revenue and EPD teams, and building efficient processes for scale. The ideal candidate will possess a strong blend of technical acumen and operational expertise, capable of bridging the gap between technical and non-technical departments. You’ll be part of a growing, hybrid team that sits at the intersection of Revenue and Product—acting as the connective tissue between functions, systems, and people.This is not a traditional ops role. It’s analytical, creative, and ever-evolving. You’ll be building the infrastructure that helps Ghost scale—while shaping what this department looks like long term.

This position is 100% in-office at our Los Angeles headquarters.Key Responsibilities:

• Maintain and update technical documentation, ensuring process changes and updates are clearly defined.
• Manage and optimize automation, software, and tools for ideal workflows and organization.
• Develop a deep understanding of our product and admin, providing structured feedback to the product team and technical ops team.
• Support sales and brand partnerships teams with technical and admin assistance to streamline processes.
• Monitor and maintain databases, dashboards and data visualizations via Airtable and Metabase to track key performance metrics and encourage data quality.
• Serve as a bridge between Revenue and Product teams, ensuring relevant updates and feedback are communicated and implemented effectively.

Qualifications

• Education: Bachelor’s degree in Business, Data Analytics, Information Systems, Merchandising, or a related field.
• Experience: 2+ years in technical operations, product operations, or related roles.

Technical Skills

• Strong working knowledge of Airtable (base structuring, interfaces, automations, scripts).
• Proficiency in Google Suite (Sheets power user—data cleanup, formulas, filters, cross-sheet logic).
• Experience building or managing lightweight internal tooling (admin panels, dashboards, Google Colab docs, etc.)
• Basic understanding of APIs and how to connect softwares to one another (even if just via no-code platforms)
• Proficiency in data analysis and familiarity with data scraping techniques/tools.
• Experience with Notion for documentation, process design, and team knowledge bases.
• Familiarity with no-code/low-code automation platforms (e.g. Zapier, Make, n8n).
• Comfort with data integrity checks, normalization, and version control in collaborative environments.
• Experience designing and maintaining dashboards or trackers for internal visibility (bonus if in Airtable or Metabase!)

Soft Skills

• Strong analytical and creative problem-solving abilities with a technical mindset.
• Detail-oriented, with experience in documenting and optimizing processes
• Clear and adaptive communicator—able to translate technical and operational concepts across diverse teams
• Comfortable working in fast-paced, evolving environments with shifting priorities
• You’re a systems thinker who’s energized by building elegant solutions to messy problems.

Preferred Qualifications

• Strong awareness of the potential and shortcomings of modern AI tools, with the ability to evaluate what’s genuinely effective and relevant to real-world operations.
• Experienced with lightweight scripting for automation or data cleanup (e.g. Python, JavaScript, Google Apps Script)
• Skilled at building systems that are intuitive, functional, and user-focused.
• Familiar with or interested in fashion, retail, merchandising, or e-commerce environments a plus!

The salary range for this role is $65,000-$70,000, depending on skills and experience.

Benefits we offer: 

• Medical, Vision, and Dental with some plans covered at 100% 
• Competitive compensation and equity structure
• 401K 
• Unlimited PTO 

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.