About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise.
Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction.
We're hiring a Technical Lead to take ownership of a critical member platform that sits at the centre of a large-scale loyalty ecosystem. This role is responsible for the systems that power account creation, member profiles, and core user journeys across a widely used digital platform.
You'll be leading the evolution of this domain - balancing hands-on technical leadership with a strong understanding of business needs. It's a highly visible position, supporting multiple airline and non-airline partners across financial, retail and travel sectors.
There's a strong pipeline of impactful work already underway, including enhancements to member experiences, new product capabilities, and exploration into AI and Automation. This role will suit someone who wants to influence direction, not just deliver against it.
Please note: the successful candidate will be required to go to our customers Central London office 2 days per week.
Key responsibilities & duties include:
- Lead the member platform domain, owning technical direction and delivery
- Manage incoming requests, shaping them into clear technical solutions
- Oversee delivery planning, ensuring scalability, reliability, and resilience
- Collaborate closely with business stakeholders to align technical solutions with user and commercial needs
- Support and guide engineering teams, including external suppliers
- Drive improvements in ways of working, team structure, and delivery processes
- Contribute to innovation initiatives, including AI and automation opportunities
- Ensure the platform continues to evolve to meet the needs of multiple partners and use cases
Required skills
- Proven experience as a Technical lead, bridging business and engineering teams
- Strong Java development background
- Solid experience working with AWS cloud services
- Experience with GitHub and modern version control practices
- API management experience (ideally Kong or similar API Gateway tools)
- Strong understanding of end-to-end system flows, user journeys, and business processes
- Experience in delivery planning and maintaining operational resilience
- Ability to lead in a multi-supplier/vendor environment
- Strong stakeholder management skills, with the confidence to challenge and influence
- Experience coaching and mentoring engineers, including handling performance and development conversations
Desirable skills
- Exposure to AI, automation, or emerging technologies (even at an exploratory level)
- Experience automating workflows within tools like Jira and Confluence
- Strong data awareness and ability to use data to inform decisions
- Background in loyalty platforms or similar customer-centric ecosystems
- Product mindset, with an interest in shaping future capabilities and user experiences
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
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What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security. We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers. Why choose Amach: 1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner. 2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines. 3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced. 4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned. 5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner. 6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention. 7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs. We thrive on delivering customer value in every interaction. If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
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