Technical Lead, Site Reliability Engineering

We are looking for a seasoned SRE professional to serve as Technical Lead – Site Reliability Engineering (SRE) for Snowflake environments within the Risk Intelligence business, based in Bangalore, India. This role combines leadership and hands-on technical responsibilities as a member of the Production SRE Support Team within the Markets and Risk Intelligence division, managing Level 2 support for Data Store (Snowflake) across production and selected non-production environments.

The role involves managing testing, build, and implementation of releases, as well as independent infrastructure and environment support. Working within the wider SRE Support Team, the focus will be on delivering the change programme across all lifecycles—from development, test, UAT, Member Test, to Production environments. A production-focused approach is essential, with resilience, operational readiness, performance, and production support at the forefront of delivery.

Flexibility to work across different shifts aligned to UK time is expected, with occasional out-of-hours support including nights, weekends, and holidays. The role involves collaborating with business teams for investigations and providing technical guidance when needed. A good understanding of underlying technologies and the ability to assist developers with fixes or enhancements is important. The ideal candidate should be dedicated and able to manage priorities effectively without rigid oversight.

Technical Leadership & Execution

• Support a critical element of the London financial infrastructure by ensuring reliability and operational excellence.

• Provide leadership and significant stakeholder management across technical and business teams.

• Supervise highly available and scalable Snowflake databases across Post Trade Division.

• Implement standard processes for Snowflake administration including backup, recovery, security, and performance tuning.

• Automate deployment and maintenance using IaC tools (Terraform, CloudFormation).

• Build operational tools for deployment, monitoring, and AWS infrastructure analysis.

• Participate in SRE projects and on-call rotations to maintain operational expertise.

• Design and implement long-term fixes for application bugs and minor enhancements.

• Update code repositories and documentation (Wiki) and coordinate release processes.

Operational Excellence

• Manage shifts to ensure 24×5 onsite coverage and 24×7 on-call support.

• Own the incident management process and oversee resolution of production incidents.

• Apply ITIL practices across incident, problem, change, and service request management.

• Use ServiceNow for ITSM workflows, automation, and reporting.

• Ensure SLA and OLA compliance through regular reviews and implement improvement plans.

• Ensure DR readiness, runbook completeness, and operational resilience.

• Monitor and improve system performance, availability, and cost efficiency.

• Maintain high standards of security, compliance, and audit readiness.

• Configure monitoring and logging tools (preferably Datadog) across application resources.

Collaboration & Mentorship

• Partner with engineering leads, product managers, and platform architects to embed reliability into product delivery.

• Mentor junior SREs and engineers on technical standards, tooling, and incident handling.

• Contribute to technical knowledge sharing and documentation.

• Support global SRE initiatives and cross-regional collaboration.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field or equivalent practical experience.

• 10+ years in SRE, Database, Data wareshouse Technologies with deep technical expertise.

• Hands-on experience optimizing Snowflake and Oracle DB environments.

• Proficiency in SQL and database query optimization techniques.

• Preferably Snowflake DB certification (SnowPro Core or Advanced).

• Strong knowledge of AWS Cloud technologies (EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR) or Azure equivalent.

• Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation.

• Strong scripting and automation skills (Python, Bash, PowerShell).

• Experience with data ingestion pipelines, ETL processes, and data warehousing concepts.

• Good knowledge of DevOps and related technologies: CI/CD, Jenkins, Ansible, Kafka.

• Exposure to XML, network diagnostics, and web servers.

• Hands-on experience with version control and deployment tools (Bitbucket, GitLab, Docker, Terraform, Terragrunt, Flyway, Liquibase).

• Experience with IT vendor products such as Datadog, Moogsoft, Atlassian suite, Salesforce, ServiceNow.

• Good communication skills and ability to clearly convey technical concepts to IT and business teams.

• Ability to influence and negotiate effectively to achieve consensus.

• Technically curious and detail-oriented.

• Strong people management skills, including team building, mentoring, and fostering a culture of collaboration and accountability.

• Demonstrates composure and a methodical approach during high-pressure incidents.

• Passionate about automation, reliability, and continuous improvement.

Benefits

LSEG offers a competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage.

We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and build an exciting career. LSEG values respect, integrity, excellence, and innovation and encourages our employees to embody those values every day!

LSEG’s vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment.

LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products).

As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world−regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. 

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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