About us:
Thena is the leading platform for customer engagement and intelligence, built for the needs of modern businesses. Forward-thinking brands such as Mixpanel, WorkRamp, Sprig, Incident, and Etsy use Thena to supercharge their customer facing functions by tapping into the synergy of AI and real-time messaging platforms like Slack.
Founded in 2022 and backed by First Round Capital and Lightspeed VP, we are a fast growing team spanning across Mountain View, New York City and Bangalore. Thena is ranked by G2 as #1 for chat/live support, workflows, and ticket response user experience. We believe the future of customer communications is one of simplicity, unity, and empowerment. Interested in learning more? Visit www.thena.ai
Requirements:
- Minimum of 6+ years of software development experience, with a primary focus on NodeJS.
- Architect and implement end-to-end full-stack solutions.
- Lead, mentor, and coach a team of engineers.
- Collaborate with product and design teams to align on project goals.
- Ensure code quality through rigorous reviews and testing methodologies.
- Stay updated on industry trends and introduce innovative solutions.
- Participate in the recruitment and onboarding of new engineering talent.
- Engage with senior leadership and stakeholders on technical deliverables and challenges.
- On-site opportunity
Responsibilities:
- Deliver scalable and reliable software solutions in line with company objectives.
- Foster a culture of collaboration, innovation, and continuous learning within the team.
- Oversee project timelines and communicate risks or blockers proactively.
- Uphold high standards of code quality, system performance, and security.
- Represent the engineering team in cross-departmental collaborations.
- Allocate resources based on project requirements and individual strengths.
- Encourage and lead initiatives for technical growth and innovation.
Preferred Skills:
- Proficiency with modern back-end technologies and frameworks.
- Familiarity with the unique challenges and opportunities presented by B2B SaaS, including scalability, multi-tenancy, and integration with various enterprise systems.
- Experience in a multi-cloud environment (e.g., AWS, Heroku).
- Proven ability to navigate complex business requirements and deliver in a dynamic, fast-paced environment.
Benefits:
- Comprehensive health insurance for you and your family, ensuring peace of mind.
- ESOPs offering a stake in our company's success and growth trajectory.
- Generous flexible budgets dedicated to your learning and development.
- Robust mental wellness programs supporting the holistic well-being of our team.
- Access to high-end hardware and software tools, optimizing performance and innovation.
What We Do
Thena is a customer engagement platform designed to help companies acquire, service, and grow B2B customers on messaging platforms like Slack and Teams. Founded by Ankit Saxena, Mike Molinet, Govind Kavaturi, and Unmukt Raizada, some of the customers include Branch, Embrace, Mixpanel, WorkRamp, and Spotdraft. Thena is backed by Lightspeed, First Round Capital, Tenacity Ventures, and Pear VC.
The platform empowers B2B business to efficiently manage customer channels on messaging platforms like Slack and Teams. It consolidates channels, streamlines interactions, and captures data for powerful customer service and engagement analytics at scale.
