The Role
Provides technical and day-to-day IT support for audio and video production teams. Troubleshoots software, systems, and production-related issues; installs and configures software; resolves technical problems; and coordinates with internal teams on complex issues. Requires strong troubleshooting, communication, independent work, and collaboration skills in a fast-paced production environment.
Summary Generated by Built In
Technical Support EngineerExperience
- 3–5 years of relevant experience in Technical Support, IT Support, or Post-Production Support.
- Provide technical support for audio and video production.
- Provide day-to-day IT support to users.
- Troubleshoot and resolve software and technical issues.
- Support production teams with audio/video-related technical problems.
- Install, configure, and troubleshoot software and related systems.
- Coordinate with internal teams when required to resolve complex issues.
The candidate should have good working knowledge of:
- Avid Pro Tools
- Cubase
- Adobe Premiere Pro
- DaVinci Resolve
- Audio & Video Technical Support
- IT Support
- Good troubleshooting and problem-solving skills.
- Good communication skills.
- Ability to work independently and with different teams.
- Ability to work in a fast-paced production environment.
Skills Required
- 3-5 years of relevant experience in Technical Support, IT Support, or Post-Production Support
- Working knowledge of Avid Pro Tools
- Working knowledge of Cubase
- Working knowledge of Adobe Premiere Pro
- Working knowledge of DaVinci Resolve
- Audio and video technical support experience
- IT support experience
- Strong troubleshooting and problem-solving skills
- Strong communication skills
- Ability to work independently and with different teams
- Ability to work in a fast-paced production environment
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The Company
What We Do
BRAHMA AI is an enterprise AI content platform that enables organizations to create, manage, and distribute AI-driven media with intelligence, security, and efficiency. Formed through the integration of Prime Focus Technologies and Metaphysic, it combines CLEAR®, CLEAR® AI, ATMAN digital humans, and VAANI voice localization into one ecosystem. Guided by its Mind² philosophy, BRAHMA AI helps enterprises scale content creation, protect IP, and govern assets with provenance, consent, and trust.
