Job Location: Remote, India
Compensation: Rs 8-12 LPA
About Unifize
At , we’re building a SaaS platform that revolutionises process efficiency for product development, quality, and operations teams in ISO and FDA regulated companies, especially in the medical device, pharmaceutical, nutritional supplement, and cosmetics industries.
By integrating communication, data, documents, and workflows into a single source of truth, we help our customers deliver better products on time, on budget, and with reduced risk.
Please review:
- from customers, who talk extensively about their transformational experience using Unifize.
- , which explains how the Unifize platform solves problems for a specific industry sector.
- , which includes a questionable piece of amateur dramatics by the founders.
The Role
As the Implementation Executive , you will be responsible for configuring the Unifize applications for the customers, as well as gathering product and process insights about usage from the data and our interactions with the customer. You’ll be expected to respond in lightning-fast time in the Unifize application to any questions or queries, especially in the first crucial days after we onboard a new customer.
You will start by understanding the current end-to-end process and learning about our existing customers. You will be expected to train and figure out how to use Unifize and the other software tools we use - including PDF template builders, and onboarding tools. There will be a learning curve here.
This position will be remote and the hours flexible. You will have regular zoom calls with a Customer Success Manager/s or one of the Co-Founders to go through your scheduled or planned activities and help you through any problems.
We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication, and accountability. We want to encourage our employees to see Unifize as a learning ground.
Responsibilities
- Configure Unifize application for customer requirement
- Build PDF templates as per the customer's requirement
- Troubleshooting non-technical issues raised by the team.
- Reporting the defects and following up with the development team on the progress
- Implementing solutions for customers by configuring the application
- Answering customers’ support questions on the app and making configurational changes to processes as required
- Undertake ad-hoc tasks or projects as required
- Stay updated with product features and new releases
Requirements
- Experience working at a software company where you’ve used configuration (or no code builders) to develop solutions for customers
- Have experience working in manufacturing, life science, Medical devices, Automotive, Aerospace or similar environments especially in operations, R&D, or quality. Selling into these industries is a plus.
- You have at least two years of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution consulting experience
- Bachelor's degree in Computer Science, Engineering, or a related field. Or experience to offset.
- Organised, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
- Team-oriented (we before me), collaborative, and comfortable working cross-functionally
- Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
Top Skills
What We Do
Unifize is a Quality Management Software that helps life science and manufacturing companies bring compliant products to life faster.
Existing PLM/QMS software solutions are typically built for compliance and not speed. They focus on entirely data capture and control, leaving quality, product/engineering, ops, purchasing, and other teams to collaborate on email, phone calls, meetings, and via tools like Teams and Slack.
But when you separate where teams collaborate from where quality processes & documents are managed, these companies end up:
- Wasting time and making mistakes as things fall between the cracks
- Being unable to get real-time traceability on decisions and actions
- Struggling to drive accountability across teams inside/outside quality
Ultimately, the quality department just becomes a clerical, form-filling non-function that spends its whole time following up with other teams.
By bringing collaboration, processes, and documents into one place, Unifize streamlines how information flows through quality processes and builds engagement in quality across the whole organization.
Furthermore, our no-code platform allows quality teams to build and configure their organization's processes & workflows, or use our template library of pre-validated processes.
Book a demo to find out more
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