Technical Director (Salesforce)

Reposted 7 Days Ago
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Ho Chi Minh City
In-Office
Expert/Leader
AdTech • Marketing Tech
The Role
Lead the technical team and shape standards. Responsible for complex multi-cloud architectures and customer project designs while advising on integration and CRM.
Summary Generated by Built In

Job Description:

What you will do

  • You lead our technical team and set standards and shape best practices

  • You contribute to the growth and development of our Salesforce and technology solution practice

  • You are responsible for the technical design of our customer projects - your focus is on the definition of complex multi-cloud company architectures and integrations

  • You advise customers, support the project acquisition in pitches and support the cross-functional team from creation, frontend, backend etc. with advice and action

  • You enjoy presenting your ideas to customers - to enterprise architects and CIOs

  • Consult our customers in both business and technology issues - system integration, technical requirements , sales / service processes and CRM consulting are no foreign words for you

  • Analyze problems and requirements, inspire our customers with the delivery of workshops, create specialist and customized solutions and implement them together with the team

  • You enjoy further developing our range of services and think beyond the existing structures

With us, you will

  • Become part of an international team, where you can gain new/relevant experience

  • Enjoy a dynamic environment where you will never happen to fall into routine work

  • Have the possibility to grow and develop

  • Lead the operations and delivery team consisting of hard-working, talented, and driven individuals

  • Enjoy a start-up and agile atmosphere, while being part of a larger global team of creative minds

What we are looking for

  • Primarily a specialist in Salesforce, familiar with the Salesforce clouds and the platform, experience on other cloud solutions is a plus (ex. Adobe, Oracle,)

  • At least 8+ years of professional experience in consulting and delivery of Salesforce project and/or other technology consultancy project

  • Certifications in Application, System Architect, Salesforce Sales, Service and / or Marketing Cloud are a plus (and/or other technology platform equivalent)

  • Experience in the development and delivery of complex multi-cloud Salesforce projects (and/or other technology platform equivalent)

  • Experience and certification with an enterprise integration platform like Mulesoft is an advantage

  • Knowledge of release management tools & DevOps processes as well as pre-sales experience is desirable

  • Excellent communication, moderation and presentation skills

  • Proven knowledge in establishing, expanding and maintaining long-term customer relationships

  • Reliable, independent and precise way of working

  • Exceptional leadership skills to guide our team across technical projects, tackling challenges, providing recommendations, and building solutions

  • Resilience and performance, humor, flexibility and team spirit

  • Business fluent Vietnamese and English is preferred, spoken and written

Location:

Ho Chi Minh City

Brand:

Merkle

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)

Top Skills

Adobe
Mulesoft
Oracle
Salesforce
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The Company
Atlanta, GA
4,000 Employees
Year Founded: 1971

What We Do

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.

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