Technical Customer Support Specialist

Job Description: Technical Customer Support Specialist

The role of a Technical Support Specialist within an organization is to provide assistance and maintenance to all computer systems and hardware. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.

Responsibilities;

·         Checking the status of all systems and hardware.

·         Responding to help requests from staff members or clients.

·         Installing and configuring new systems and hardware.

·         Running reports on systems and hardware status.

·         Replacing malfunctioning or damaged hardware.

·         Troubleshooting software.

·         Testing, assessing, and learning about updates and new technology.

Requirements;

·         Being able to understand how hardware pieces work together and understanding the basics of software programming and functions.

·         Having a logical and analytical approach to problem-solving.

·         Taking special care of small details and finding the right solutions by thinking creatively and outside the box.

·         Being able to work in stressful environments.

·         Assessing issues in a timely manner; and meeting deadlines.

·         Being able to help coworkers when needed; and working in tandem with coworkers on big projects.

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