Technical Customer Support Specialist I

Acquire BPO is an award-winning business process outsourcing provider, working with some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations across Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Come for a career, stay for the fun!

• Yearly Kick-Off Parties with major giveaways (like the car in 2023!)

• Get recognized through our ‘Value Awards’

• Grow your career – yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

As a Technical Customer Support Specialist I, you’ll be a key player in helping our customers solve technical issues, minimize business impact, and deliver an exceptional support experience. You’ll lead by example in resolving complex cases, mentoring other support team members, and playing a key role in building the technical capability of the team.

Your day could see you:

• Provide first-class customer support via phone, email, and chat

• Conduct initial troubleshooting, validation, and root cause investigation

• Triage inbound issues, prioritize ticket queues, and escalate appropriately

• Communicate proactively with customers using clear and professional language

• Use internal tools and knowledge bases to ensure up-to-date and accurate solutions

• Collaborate with other team members to improve processes and documentation

• Mentor and guide junior support staff through escalated issues

• Identify trends and suggest improvements to enhance customer experience

• 3+ years of experience in a customer or technical support role

• Strong troubleshooting and critical thinking skills

• Excellent verbal and written communication skills

• Experience working with ticketing systems and support platforms

• Ability to mentor and support team members in resolving complex queries

• A proactive and solutions-focused mindset

• Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)

• Ability to work independently and collaboratively in a fast-paced environment

With a diverse global team working together, we proudly embrace and live by these shared values:

Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!