VR Systems is an employee-owned technology company headquartered in Tallahassee, Florida, specializing in election management software. For over 30 years, we’ve partnered with election officials to deliver secure, reliable, and innovative solutions that support the integrity of elections. Our technology spans from backend databases to public-facing tools, and we pride ourselves on exceptional customer service and long-term client relationships.
About the RoleWe’re looking for a motivated and detail-oriented Technical Customer Support Representative to support our Voter Focus product. This role is ideal for someone who enjoys solving problems, helping others, and working with technology in a fast-paced, mission-driven environment.
You’ll work directly with election professionals, helping them navigate software, troubleshoot issues, and ensure successful election operations. This position offers strong opportunities for professional growth and meaningful impact.
What You’ll Do
Provide high-quality phone and email support to customers
Troubleshoot technical issues and guide users through solutions
Follow through on all customer inquiries to ensure resolution and satisfaction
Document interactions, issues, and resolutions in tracking systems
Communicate critical issues to product managers and internal teams
Identify usability challenges and suggest product improvements
Develop and deliver customer training (independently and collaboratively)
Collaborate with software engineers, support staff, and leadership
Manage and prioritize tasks independently with minimal supervision
Voter Focus-specific work:
- Develop and run SQL queries
What We’re Looking For
Bachelor’s degree in a related field
Strong problem-solving skills and attention to detail
Ability to learn quickly and adapt to changing priorities
Excellent written and verbal communication skills
Customer-focused mindset with strong interpersonal skills
Self-starter who can work independently and as part of a team
Interest in technology, training, and continuous learning
High integrity and alignment with company mission
Nice to Have
Experience with SQL or databases
Technical support or SaaS experience
Training or teaching experience
Physical & Travel Requirements
Ability to work at a computer for extended periods
Ability to conduct training sessions
Valid Florida driver’s license (or ability to obtain one) for occasional travel
Why Join VR Systems?
Employee-owned company (ESOP)
Competitive salary (based on experience)
Hybrid work schedule after onboarding
100% employer-paid health & dental insurance (employee)
50% coverage for dependents
401(k) with company match
Paid vacation and personal time
Long-term disability and life insurance
What We Do
VR Systems, Inc. is a leader in elections software, transforming the industry through cutting-edge technology, bold integrity and a staggering amount of security. Our roster of clients includes polling sites nationwide. With our list of products, including patented electronic pollbook technology, we drive measurable, remarkable results. We are 100 percent employee owned by our 42 employees, ensuring that we always maintain our voter-focused approach.
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