The Role
Job Description:
The Technical Customer Support Representative resolves system-related issues and assists clients with technical integrations, including API support and data troubleshooting.
Key Responsibilities:
- Diagnose and resolve login and system errors
- Support API integrations and technical configurations
- Document incidents and provide timely updates
- Escalate advanced issues to engineering teams
- Test and validate reported bugs
- Create user-friendly troubleshooting guides
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The Company
