Technical Customer Success Manager

About Mplify: 

We provide sales force and marketing automation solutions to businesses in the FMCG segment that bring transparency and efficiency, driving growth in sales & marketing. We currently boast over 7,000 users in 3 countries, capturing $60 million+ worth of transactions monthly. Our client portfolio includes some of the top FMCG brands such as Dabur, Daraju, Satnam, Kellogg’s, Kimberly Clark, and Colgate. 

As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today’s market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa’s economy grow.

Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.

We are looking for a skilled resource who will join our team to develop and execute exploratory and automated tests to ensure product quality. You will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. This role plays an important part in our company’s customer retention. Knowledge of FMCG processes is an added advantage. Our customers include FMCG manufacturers as well as large scale distributors who use our solution to manage their sales and stock.  

Job Responsibilities:  

• Handling issues/bugs that are raised on our ticketing platform by replicating the issue on the app with a first level check.
• Work with cross-functional teams to ensure product stability throughout the software development lifecycle. 
• Check for maintenance, support and enhancements in existing systems and platforms. 

• Liaise with internal teams (e.g., developers and product managers) to identify system requirements and ensure consistent project execution. 
  • Engaging with clients in reproducing and resolving issues/tickets.

Requirements:   

• API Testing (API Automation skill is also an added advantage) 
• Achieving Bug Free Application and Ensure Product Meets Specification/Requirement. 
• Liaise with Project Manager, Developers to ensure that the application meets business    requirements and client’s expectation. 

• Identifying, reporting of application bugs. 
• Database (SQL) Testing 
• Minimum 3 years+ minimum experience. 

• Experience in SaaS sales / Regional FMCG sales with use of sales force automation solutions is an added advantage. 

first degree from a reputable university/polytechnic

You will be part of a:

culturally diverse team

aesthetically cool work environment

generally happy workforce

Salary and Benefits:
HMO + other benefits