Description
Join us as a personable and technologically savvy Technical Customer Success Manager at Titan. In this role, you'll be the go-to contact for clients, providing support for onboarding, planning, and training. As part of our Solutions team in this leading tech company, we need a self-driven individual with excellent interpersonal skills.
Responsibilities
- Provide personalized support via various channels.
- Ensure satisfaction and retention of assigned clients.
- Educate customers on features and best practices.
- Proactively solve problems with a solution-oriented mindset.
- Own overall relationships with clients.
Requirements
- 3+ years of CRM or ERP implementation and design experience.
- SaaS or software industry experience.
- BSc in Information Systems/Computer Science.
- Technical skills for guiding customers.
- Strong problem-solving ability.
- Fluent in English, with additional languages a plus (Spanish and French).
- Willingness to work remotely in the EST / PST time zone (USA).
Why Join TITAN?
- Work with a dynamic and innovative team in a fast-growing SaaS startup.
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
- Enjoy the flexibility of remote work and a healthy work-life balance.
- Competitive compensation package and opportunities for professional growth and development.
Join us and be part of a team dedicated to transforming the business landscape through innovative SaaS solutions. Apply now to make a meaningful impact and propel your career to new heights.
Please note: Only shortlisted candidates will be contacted for further evaluation.
Diversity Policy
We believe in equal opportunity.
As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. An equal-opportunity employer, TITAN is committed to a diverse workforce. We do not discriminate in hiring or make any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.
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What We Do
Supercharge Your Salesforce With
At Titan, we empower businesses to build beautiful web portals, sign documents, send surveys, automate contracts, fill out forms, and much more - all in just a few clicks.
Our solutions are fully synced with Salesforce, allowing you to seamlessly send and receive data in real-time with the world's #1 AI-powered CRM.
Titan's robust and scalable software is rapidly earning a reputation as the gold standard for Salesforce integration. Ready to see why? Book a demo now and experience the difference.
Why Titan?
+ Faster Time to Market: Slash your development time and get to market quicker.
+ No-Code Revolution: Simplify your processes without the need for coding, all on one powerful platform.
+ Custom Solutions for Every Industry: Whether you're in healthcare, education, finance, retail, or more, Titan has you covered with best-of-breed applications designed to solve even the most complex challenges.
Our customers and partners are the heartbeat of Titan. We are committed to your success. Need a feature? Request it via our Titan X Lab, and we'll do our best to include it in our roadmap.
So, what’s stopping you? Check us out on the AppExchange or visit our website to learn more
