Attentive.ai

Technical Customer Success Manager

Posted 2 Days Ago

Be an Early Applicant

Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

In-Office

Mid level

Artificial Intelligence • Software • Business Intelligence • Agriculture • Automation

The Role

Lead customer onboarding, product adoption, account management, renewals, and churn prevention for Beam AI’s construction software. Serve as the technical liaison between customers and the estimating team, explain construction requirements, track CSAT, NPS, renewals, and churn, identify upsell opportunities, and develop customer advocacy through case studies, testimonials, and referrals. The role requires construction or engineering expertise and customer-facing experience with US or Canadian clients.

Summary Generated by Built In

About Attentive.ai:

Attentive.ai is a fast-growing vertical SaaS start-up, funded by Insight Partners, PeakXV (Surge), Infoedge, Tenacity and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base.

Job Description:

This Customer Success role at BEAM AI is ideal for engineers, estimators, or project managers from

mechanical, civil, electrical, or construction backgrounds who want to transition into a client-facing role.

Acting as the technical expert, you’ll bridge communication between customers and the estimating team while driving adoption and success. It’s a great opportunity to leverage your technical knowledge, enhance customer relationships, and be part of a dynamic team disrupting the construction software industry. Proficient at CSA (Civil-Structural-Architectural) trades & MEP trades. In-depth understanding of trades across the CSI master-format.

Responsibilities of the Role:

Lead and optimize customer onboarding to ensure efficiency and scalability.

Drive product adoption and usage, enabling customers to realize full value from Beam AI. Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.

Represent Beam AI on customer calls, clarifying technical queries and communicating requirements to the estimating team.

Track and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes. Identify and execute upsell opportunities, acting as a strategic advisor to accounts.

Foster customer advocacy through case studies, testimonials, and referrals.

Requirements for the Role:

Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction estimating.

3+ years of experience in estimating, project management, or client-facing roles particularly for US / Canada customers.

Strong communication and interpersonal skills with a proven ability to build relationships. Empathy, tact, and professionalism under pressure.

Passion for customer success and delivering value.

Strong analytical and problem-solving abilities.

Ability to meet deadlines and adapt in a fast-paced, fluid environment.

Willingness to work in a start-up setting and evening shift (aligned to US business hours). Confidence in representing the company on customer calls and explaining technical details clearly.

Skills Required

Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant construction estimating experience
3+ years of experience in estimating, project management, or client-facing roles, particularly with US or Canada customers
Proficiency in CSA trades and MEP trades
In-depth understanding of trades across the CSI MasterFormat
Strong communication and interpersonal skills with relationship-building ability
Empathy, tact, and professionalism under pressure
Passion for customer success and delivering value
Strong analytical and problem-solving abilities
Ability to meet deadlines and adapt in a fast-paced environment
Willingness to work in a startup setting and evening shift aligned with US business hours
Confidence representing the company on customer calls and explaining technical details clearly

View all jobs at Attentive.ai

View Attentive.ai Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

New Delhi

300 Employees

Year Founded: 2017

What We Do

Attentive.ai is the #1 landscape management software provider with end-to-end automation for all field services businesses across the landscaping, asphalt and paving, facilities maintenance, and snow removal industry. Our software- powered by cutting-edge Artificial Intelligence (AI), is designed to optimize your workflows and help you scale effortlessly. Our property measurement software, Automeasure, caters to landscaping maintenance and construction, paving maintenance and construction, facilities maintenance, and snow removal businesses. Automate your takeoffs on up-to-date aerial imagery and blueprints, helping sales teams save time, bid more, and win more. Our landscape management software, Accelerate, arms you with a truly end-to-end solution for all commercial landscape maintenance and construction jobs through automated workflows. Over 500 businesses across the field services industry—landscaping, snow management, paving maintenance, construction, and facilities maintenance industries in the US and Canada trust Attentive.ai to drive their revenue. This includes the most successful sales teams, like those at U.S. Lawns, Juniper Landscaping, Maldonado Nursery & Landscaping, United Land Services, Elements Mountain Company, Beary Landscaping, Paved Assets, East Coast Facilities, BrightView, Case Snow, and LandCare. Backed by marquee investors, including Sequoia Surge and InfoEdge Ventures, we are building to solve the biggest challenges facing the outdoor services businesses.