Merkle Science

Technical Customer Success Manager (New York)

Posted Yesterday

Be an Early Applicant

New York, NY, USA

Hybrid

20K-40K Annually

Mid level

Cryptocurrency

The Role

The Technical Customer Success Manager will manage client accounts, ensuring satisfaction and handling issues. Must possess strong relationship management and problem-solving skills.

Summary Generated by Built In

⚡️ About Merkle Science

Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.

Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.

🙋What You Should Have

· At least 4+ years of prior Account management experience.

· Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!

· Previous compliance/finance experience also a big plus.

· Proven sales track record.

· Exceptionally strong relationship and people management capabilities.

· A creative problem solver, results driven and self-motivated.

· Possesses a resilient personality, proactive and reacts well under pressure.

· Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.

❤️ Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.

Skills Required

4+ years of Account management experience
Crypto/blockchain experience
Compliance/finance experience
Proven sales track record
Strong relationship and people management skills
Creative problem solver
Resilient personality, proactive under pressure

View all jobs at Merkle Science

View Merkle Science Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: New York, NY

68 Employees

Year Founded: 2018

What We Do

Founded in 2018, Merkle Science is the next generation predictive cryptocurrency risk and intelligence platform that helps crypto companies, financial institutions, and government entities detect, investigate, and prevent illegal activities involving cryptocurrencies. Merkle Science’s proprietary Behavioral Rule Engine enables our tools to go beyond blacklists so that compliance teams may fulfill their local KYC/AML obligations and industry players may stay keep pace with the industry’s increasingly complex illicit activities. Merkle Science envisions a world powered by crypto and is creating the infrastructure necessary to ensure the safe and healthy growth of the cryptocurrency industry as it becomes a key pillar of the $22 trillion financial services ecosystem. We enable businesses to scale and mature so that a full range of individuals, entities, and services may transact with crypto safely.