Technical Customer Success Associate

Job Description
Are you ready to harness your customer service expertise and project management skills to lead innovative projects? Join JPMorgan Chase as a Technical Customer Success Associate within the CIB Payments Technology team. With excellent presentation, communication and stakeholder management skills, you'll build productive relationships and influence decision-making to achieve mutually beneficial results.
Job Responsibilities

• Collect and integrate information from various stakeholders to create professional and competitive presentations for senior leadership. Assist with follow-ups and updates as necessary.
• Utilize advanced analytical skills to evaluate program performance, identify opportunities for improvement, and implement data-driven strategies to enhance efficiency and effectiveness.
• Support a team environment that values diversity, equity, inclusion, and mutual respect.

Required Qualifications, Capabilities, and Skills

• Strong verbal and written communication skills to effectively engage and influence partners and stakeholders.
• Proficiency in creating presentations, with extensive experience using MS Word, Excel, and PowerPoint.
• Comprehensive understanding of the payments sector.
• Ability to effectively translate requirements and ask insightful questions.
• Ability to manage relationships with stakeholders.

Preferred Qualifications, Capabilities, and Skills

• Ability to manage internal marketing channels.
• Proficiency in English is preferred.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.