Technical Content Writer, Customer Success
Lexion is a fast-growing, fun, venture-backed startup founded at the Allen Institute for Artificial Intelligence. We raised our Series B in April 2023, backed by Point72 Ventures and Citi Ventures, and we’re on a mission to help every team get deals done faster.
Our team is made up of world-class NLP experts, seasoned large-scale product builders, and veterans of Amazon, Google, Facebook, Microsoft, and SurveyMonkey. AI investors (including A16Z, Sequoia, and Goldman Sachs) voted Lexion as one of the top 40 Intelligent Applications to watch in 2022—and we’re trusted by brands like Outreach, OfferUp, Brooks Running and more.
In this role, you’ll have the chance to be an early member of the Lexion team, build category-defining products, and make a real impact in tech.
The Role
Lexion is looking for a Technical Content Writer who is skilled at taking complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, documentation and learning resources for the customer community. As an experienced technical writer, your work portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users. Above all, you will thrive in this role if you are a passionate writer with a deep curiosity for technology and a desire to develop as a technical writer, content creator, and storyteller.
What You’ll Do
- Plan, write, and manage technical and process documentation and learning resources
- Define general best practices and style guidelines for consistency; establish and implement documentation quality standards
- Create short videos to go with written content using Loom
- Define new documentation processes and iterate on current workflows for efficiency
- Keep up-to-date with key business and product concepts and updates, and ensure they are aligned with relevant documentation
- Gather qualitative and quantitative feedback from developer and end user communities to iterate on content quality and efficacy
- Work closely with engineering, product, and support teams to ensure quality and accuracy of content
- Utilize data analytics and metrics to evaluate content performance and optimize future content strategies
What We Look For
- 3+ years professional writing or content creating experience
- Experience creating technical documentation, diagrams, instructions, and screencast videos for technical products and applications
- Passionate about the customer experience and their success
- Interested in the latest trends and developments in technology
- Ability to communicate complex, technical ideas in accessible, digestible ways
- Meticulous eye for detail, comfortable editing, growth minded, eager to learn
- Self-starter, takes ownership of projects
(And a note to those of you who read this far and are worried you might not be qualified. Apply anyway. You might be just the person we're looking for.)
What We Offer
- A fast-paced, inclusive and collaborative environment
- Medical, dental and vision coverage
- 401(k) with company matching
- Unlimited Vacation
- Paid parental leave
- Equity
- Salary range: $80,000 - $100,000 plus bonus
Lexion is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. You may view the related Know Your Rights compliance poster and the Pay Transparency Nondiscrimination Provision by clicking on their corresponding links.