Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
About the Role
As a Technical writer, you will be working closely with our engineers, product managers, and the UX team in an Agile development environment to produce documentation for essential software solutions and services designed for terminal, vessel, carrier, and inland freight operators.
Responsibilities
- Write clear, concise, and easy-to-understand release notes, user manuals and installation guides.
- Create, maintain, and improve the API reference documentation
- Work closely with development teams, product managers, and subject matter experts to gather technical information
- Provide UI text (tooltips, labels, error messages, etc.) to our UX and engineering teams
- Collaborate with our team of writers to develop creative solutions for communicating complex content.
Requirements
- 2 - 4 years of experience in writing technical documentation
- Strong technical aptitude, ability to analyze and research technical concepts
- Experience in writing release notes, creating and updating user guides and technical documentation
- A good understanding of APIs and API documentation.
- Knowledge of MadCap Flare, Swagger Editor, and Microsoft GitHub.
- Excellent written and oral communication with impeccable written English
- A strong sense of ownership and results-oriented approach to work
A plus:
- Experience with either supply chain management or marine terminal operations
- Exposure to API documentation processes
- Experience working with internal sources such as ADO, Salesforce, JIRA, and Confluence
- Working knowledge of content-development life cycle and AGILE processes
Benefits & Compensation
- Competitive compensation package
- Medical Insurance
- Life/AD&D (paid for by Kaleris)
- Paid Time Off (FlexPTO, parental leave, volunteering time off)
- Broadband Allowance, IT gadgets Allowance
- Tuition Reimbursement
- Employee Assistance Program
- Career growth and mentorship
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
