Technical Consultant

Job Title: Technical Consultant

Location: Travelling to various client locations (Brighton)
Job Type: Permanent
Salary: Competitive, details on application

Reports to: Professional Services Manager

Driving License: A full UK driving licence is required

Company Vehicle: N/A, pool vehicles available for client visits

About Trident

At Trident, we make IT a source of strength — helping organisations thrive so they can better support the people who rely on them every day.

We’ve built a different kind of partnership — one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.

For more information about who we are and what we do, visit our website https://trident.co.uk/.

About the Role

This is primarily a project delivery and technical consultancy role within an MSP environment. You will work directly with clients to deliver infrastructure, cloud, and Microsoft 365 projects while building trusted relationships and providing technical guidance. You'll spend most of your time delivering change, improvements, and consultancy. 

The ideal candidate will have experience working within an MSP or IT services environment and be comfortable taking ownership of technical work from planning through to completion.

Key Responsibilities

Project Delivery

• Deliver Microsoft 365, Azure, infrastructure, and networking projects.

• Perform server, cloud, and infrastructure migrations.

• Install, configure, and upgrade business-critical IT systems.

• Lead technical workstreams on larger projects.

• Conduct technical assessments, audits, and health checks.

• Produce accurate technical documentation and handover materials.

Client Consultancy

• Work directly with clients to understand requirements and recommend solutions.

• Provide technical guidance and best-practice advice.

• Communicate technical concepts clearly to both technical and non-technical audiences.

• Support customer adoption of new technologies through training and knowledge transfer.

Technical Support

• Assist with complex technical escalations where required.

• Troubleshoot infrastructure, cloud, and networking issues.

• Support successful project delivery by providing technical expertise across the wider business.

What We're Looking For

We're looking for someone who has experience working as a: 

• Technical Consultant 

• Project Engineer 

• Infrastructure Engineer 

• Senior 3rd Line Engineer 

within an MSP, technology services, or consultancy environment. 

You should be comfortable working independently, engaging directly with customers, and taking ownership of technical outcomes.

Technical Skills

We do not expect candidates to be experts in every area, but experience across several of the following technologies would be beneficial: 

Microsoft Technologies 

• Microsoft 365 

• Exchange Online 

• Teams 

• SharePoint Online 

• OneDrive 

• Azure 

• Windows Server 

• Active Directory 

• Group Policy 

 Infrastructure & Networking 

• Virtualisation (VMware or Hyper-V) 

• TCP/IP networking, VLANs, VPNs, routing and switching 

• Firewall platforms such as Fortinet, SonicWall, WatchGuard, or Palo Alto 

 Backup & Business Continuity 

• Veeam 

• N-able Cove 

• General backup and disaster recovery solutions 

About You

You'll likely: 

• Have 3+ years’ experience delivering IT projects within an MSP environment. 

• Enjoy solving technical problems and improving customer environments. 

• Be confident working directly with clients. 

• Have strong communication skills. 

• Be organised and self-motivated. 

• Take ownership and see tasks through to completion. 

• Want to continue developing your technical and consultancy skills. 

What Success Looks Like

During your first 12 months you will: 

• Successfully deliver a mix of Microsoft 365, Azure, and infrastructure projects. 

• Build trusted relationships with key client stakeholders. 

• Take ownership of technical workstreams and project outcomes. 

• Contribute to technical standards, documentation, and best practices. 

• Continue developing your skills through training and certifications. 

Why Join Trident?

• Varied and interesting project work. 

• Exposure to a broad range of technologies and customer environments. 

• Ongoing training and certification opportunities. 

• Supportive and collaborative technical team. 

• Clear opportunities for career progression within Professional Services. 

• Modern Brighton office location with regular team events and social activities. 

Benefits

• 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.
• Access to on-demand IT courses, practice tests and virtual labs.
• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
• ‘Cycle to Work’ scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Click here.
• Central office location – a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.
• “Smart business casual” dress code with dress down Friday raising money for the local charities.
• Regular social and team-building events.
• ‘Refer a friend’ recruitment bonus scheme.
• Social spaces in Trident’s office for staff to connect – Bar, pool tables, table tennis, arcade, etc.