Here at Y Soft, we do things differently. Whether it´s building a globally successful Czech IT company from scratch, turning traditional manager led teams into a manager-less ecosystem based on focused self-managed teams, or implementing agile principles across the company, we can proudly say that our innovative ideas just work out.
As we continue to build and shape our required cross-functional teams (Sales and Customer support), this may be an opportunity for you to help steer this journey as a Senior Technical Consultant to join our team for the Northern Europe region (UK, Ireland, and Nordics).
What you´ll do:You will be a part of a self-organized cross-functional team. Your team will consist of existing solution consultant’s, sales representatives, and senior technical consultant. Together you will deliver end-to-end care to Y Soft partners and customers and work collaboratively with other areas of the business. Specifically, your tasks will include
- Provide post-sales support to our partners with YSoft Corporation products including on-premise and cloud portfolio
- Provide consultations, advice, helpdesk, and on call support including complex technical Level 3 support for the Y Soft cloud, on-premises and office print products
- Provide troubleshooting, problem analysis, software and hardware testing support for partners, simulations and cooperation with research and development teams
- Build and sustain relationships as the primary technical contact for our Partners and ensure the highest level of satisfaction with the services offered
- To assist with validation of technical documentation and recommended improvements or highlighting errors
- Use various IT technologies to tackle complex and unique support tasks for both on premise and cloud customer environments
- Log analysis tools, network diagnostic principles
- SQL, Wireshark, infosec practices, PowerShell
- Act as a primary technical contact for partners and customers
- Provide in-house or on-site product and technical training for both partners and customers as required
- Actively participate in product development lifecycles providing input and pre-release testing, and remaining current with current and upcoming products
- Periodically travel within the Northern Europe region and other locations as required
We are seeking someone who is an excellent communicator and wants to be close to our business partners and customers. Someone whose internal motivation drives them to help solve problems and provide excellent customer satisfaction. Someone who values the responsibility of making autonomous decisions rather than being subject to direct orders from managers.
What is a good background for this job?
- Minimum of 3 years of post-sales experience
- Can-do attitude whether it comes to a challenging technical issue or learning new things
- Ideally an existing strong technical knowledge of YSoft SafeQ 6, and other print management solutions
- Self-driven using initiative and skills to maintain current knowledge of YSoft products, related IT technologies, and when providing support services to partners and customers
- Broad IT skills in operating systems, networks, and SQL databases (Windows servers, Mac, Linux, TCP/IP, SQL, etc.)
- Advanced written and spoken English is a must; knowledge of any Nordic language is beneficial
- Ability to comprehend customer needs and devise the most fitting solution
- 30 days of vacation + 12 sick days
- 12 days for education and self-development (Grow Days)
- Strong work-life balance - Hybrid working environment with a flexible schedule (combination of home and office work)
- Cross-team collaboration with a great opportunity to learn new things and grow
- Innovative, global, team-centric environment
- Reward system for public speaking
Skills Required
- Minimum of 3 years of post-sales experience
- Advanced written and spoken English
- Broad IT skills in operating systems, networks, and SQL databases (Windows servers, macOS, Linux, TCP/IP, SQL)
- Experience providing complex technical Level 3 support and troubleshooting
- Familiarity with log analysis tools and network diagnostic principles
- Experience with Wireshark, PowerShell and infosec practices
- Ability to travel periodically within Northern Europe and other locations as required
- Existing strong technical knowledge of YSoft SafeQ 6
- Knowledge of any Nordic language
What We Do
Y Soft is a global tech company that clears the path for businesses to focus on what matters. We’ve got a suite of products that help businesses and their people build better ways of working, including SAFEQ (next-generation printing and scanning), AIVA (test automation), CLERBO (digital employee experience), and our in-house manufactured hardware. Today, tens of thousands of companies around the world use our powerful and easy-to-use products to simplify IT and re-focus on the things that matter: Building a future-proof, digitally competitive business with sturdy products, simple processes, and happy employees. Our flagship product line, SAFEQ, makes print management easy and efficient. Then there’s SAFEQ Cloud, our NO Print Management software (yes you read that right). SAFEQ Cloud sets IT free so you can focus on moving your business forward—and give your users a solution that just works, no matter how large or small your business is. In close partnership with leading technology manufacturers, we’re on a mission to help businesses build better ways of working by simplifying and automating IT work. With our innovation hub (YSoft Labs) and venture arm (Y Soft Ventures), we constantly dig into the world’s most exciting technologies and cutting-edge business solutions. On that journey, we discover and implement new enhancements that help transform IT departments everywhere.
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