Technical Compliance Officer

Position Summary

The Catawba Nation Gaming Commission is the primary regulator for tribal gaming at Catawba Two Kings Casino.

The Technical Compliance Officer is responsible for ensuring that all gaming-related technical systems, software, and equipment operate in full compliance with the Catawba Nation Gaming Ordinance, Tribal-State Compact, internal controls, and applicable federal regulations.

This position focuses on electronic gaming systems and machines, video games, sports book, table games equipment and software integrity

The Technical Compliance Officer reports to the Compliance Director.

Essential Functions

An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Monitor and enforce compliance with Catawba Gaming Ordinance, Gaming Commission regulations, Tribal-State Compact, and internal controls requirements related to gaming technology.
• Ensure gaming devices, systems, and software meet certification and approval requirements prior to floor placement.
• Review and approve technical submissions, system modifications, and software updates.
• Conduct routine and unannounced inspections of gaming devices, networks, and related equipment.
• Coordinate shipping, receiving, and tracking of gaming devices, components, and related equipment.
• Conduct technical testing of gaming devices, table game equipment, and associated items.
• Test and verify sports book systems and equipment for compliance, functionality, and integrity.
• Review and process slot-related work orders in coordination with the slots department
• Track gaming device movements, conversions, and component changes.
• Maintain oversight of software inventory.
• Verify software version control, seals, access logs, and configuration settings.
• Identify, document, and investigate technical irregularities, malfunctions, or potential violations.
• Assist in incident response related to system failures, data breaches, or suspected tampering.
• Maintain accurate records of inspections, certifications, approvals, and corrective actions.
• Work collaboratively with Gaming Commission Staff, Casino departments (slots, table games, IT), vendors, and regulatory agencies.
• Complete and maintain trackers, logs, and task documentation to ensure accountability and regulatory compliance.
• Assist with the evaluation of new gaming technologies and emerging systems.
• Perform other duties as assigned to support the efficient operation of the department

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources team. Catawba Indian Nation reserves the right to amend this job description.

Catawba Indian Nation exercises INDIAN PREFERENCE:

Tribal Government Positions

Native American (Indian) preference applies to this position pursuant to the Indian Self-Determination and Education Assistance Act, 25 U.S.C. § 5301 et seq.; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

Gaming Commission Positions

Native American (Indian) preference applies to this position pursuant to the Indian Gaming Regulatory Act, 25 U.S.C. § 2701 et seq.; applicable regulations of the National Indian Gaming Commission at 25 CFR Chapter III; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

Background checks and drug screening are requirements for employment. 

Qualifications  

Experience:

• Minimum of two (2) years of experience in gaming systems and machines, video games, sports books, table games equipment and software, IT, software management, or regulatory compliance within a gaming or highly regulated environment.
• Experience in the gaming technology industry with advanced technical skills is highly preferred.

Education:

• High School Diploma is required.
• Associate or bachelor’s degree in information technology, or related field preferred.

Licenses & Certifications:

• Must be 21 years of age or older.
• Must undergo a Criminal Background Investigation done under the rules of the National Indian Gaming Commission.
• Must be able to obtain and maintain a valid license as required by the Catawba Nation Gaming Commission.
• Valid driver’s license is required.

Knowledge, Skills, and Abilities

• Strong understanding of electronic gaming systems, software controls, and databases.
• Knowledge of NIGC Internal controls, Tribal-State Compact, tribal gaming regulations, and Ordinance.
• Ability to analyze technical data, logs, and system configurations.
• Strong written and verbal communication skills.
• High level of integrity, discretion, and attention to detail.
• Ability to work independently and handle sensitive information.
• Ability to maintain confidentiality.
• Must be knowledgeable about modern methods of surveillance and security, fire safety procedures, investigative techniques, and handling evidence.
• Working knowledge of Tribal Gaming Ordinance, Tribal Gaming Commission Internal Controls, NIGC regulations, and Casino Policies and Procedure standards.
• Proficiency in Microsoft Word, Excel, Power Point, and Outlook
• Ability to perform investigations using computer software and data analytics.
• Ability to perform assigned job duties in highly interruptive conditions under constant time pressures.
• Ability to maintain visual attention and mental concentration for significant periods of time.
• Ability to analyze and interpret numerical data, including statistical information, and produce organized and clear reports.
• Maintain professional working relationships with gaming vendors, gaming operation staff, and patrons.
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Work Environment & Physical Demands

• Position requires shift work including weekends, holidays, and on-call coverage as assigned.
• Work hours may vary based on operational needs, regulatory inspections, or incidents.
• Position requires frequent movement throughout the casino gaming floors, network rooms, storage areas, and other secure locations.
• Physical requirements include bending, kneeling, crouching, squatting, reaching and standing for extended periods while completing, inspecting, or observing slot machines and gaming equipment installation.
• Occasional lifting and moving of gaming components, software, and/or equipment.
• Exposure to confidential, sensitive, and regulated information is routine.