Company Overview
SPACE44 builds and operates software systems for companies that need technology to work reliably in real, day-to-day operations.
We work as long-term engineering partners, embedding experienced engineers into client environments and taking responsibility for execution, stability, and ongoing improvement of production systems. Our work goes beyond traditional staffing or project delivery — we operate the systems we help build.
A growing part of our work focuses on operational AI. We design, integrate, and run AI systems inside our clients’ cloud or on-prem environments, ensuring they are secure, governed, and usable in everyday business processes. This includes deploying and operating PIPE44, our AI integration and governance platform, together with AI-enabled engineering teams.
SPACE44 is a remote-first company. We value clear ownership, practical problem-solving, and engineers who are comfortable running real systems in production.
Who We Are Looking For?
We're looking for a Technical Client Systems Lead to be the trusted technical point of contact for clients running AI systems on the PIPE44 platform.
This is a client-focused role – you protect the relationship. You'll explain agent behavior, coordinate incident communication, translate requirements, and ensure clients feel confident and supported. You need solid technical understanding but not deep infrastructure expertise.
You'll join pre-sales discussions alongside leadership to answer technical questions (no selling required – just be the technical expert in the room).
What You'll Do
Serve as primary technical contact for assigned clients
Explain AI agent behavior and system outputs to technical and non-technical stakeholders
Coordinate incident communication – status updates, root causes, resolutions
Translate client requirements into technical specifications for the platform team
Work with client data realities and constraints
Provide regular operational reporting and system health updates
Proactively flag risks and recommend improvements
Act as first escalation layer for client issues
Join pre-sales technical discussions to demonstrate platform capabilities
Required:
Strong communication skills (written and verbal English)
Solid technical understanding – can read logs, understand system architecture, follow technical discussions
Conceptual understanding of AI/LLM systems and RAG (doesn't need to build them)
Experience in client-facing technical roles (Solutions Engineer, Technical Support, Technical CSM, or similar)
Confident and clear when explaining complex topics to non-technical audiences
Calm and structured during incidents
Nice to Have:
Hands-on experience with LLM-based systems or RAG pipelines
Background in SaaS, enterprise software, or technical consulting
Experience with enterprise clients and their governance requirements
Familiarity with CRM/ERP integrations
What This Role Is Not
Not a sales or account management role
Not deep DevOps/infrastructure work
Not AI research or model building
Not a solo operator – you work alongside platform engineers and leadership
Embark on your SPACE44 journey with a few simple steps:
Hireflix Chat (20 min): Share how you work and what matters most to you
HR Sync (45 min): Connect your experience with our goals
Code Challenge: Complete a 1-2 hour coding session
Psychometric Insight: Take a 1-hour assessment exploring your strengths and working style
Working Model and Benefits
Flexible Work Schedule: Enjoy a non-linear workday designed to enhance productivity and maintain a harmonious work-life balance, with core hours for team collaboration
Professional Growth: Access advanced training opportunities in data science and machine learning to boost your career prospects
Innovative Projects and Tools: Engage in cutting-edge projects using the latest tools and technologies within a progressive remote work environment
Competitive Income: Receive a competitive income with regular performance reviews and potential raises every six months
Global Team Dynamics: Collaborate with a diverse, international team that values openness and teamwork
Fully Remote Environment: Work from anywhere with normal business hours and flexibility, no on-call rotation, and no planned travel requirements
Gradual Onboarding: Start part-time with a planned transition to full-time as you get up to speed with our systems and processes
Top Skills
What We Do
At SPACE44, we specialize in empowering tech startups and established technology companies in the US and Europe by providing high-level engineers and tailored HR solutions. Our services are designed to cater to a variety of needs, from creating stable hiring pipelines and efficient onboarding processes to performance management and comprehensive administrative support—all at no extra charge.
We utilize proven methodologies and Developer Playbooks to enhance team cohesion and productivity, ensuring seamless integration of remote and hybrid work settings. Our scalable and flexible approach adapts team sizes to meet diverse project demands and organizational growth, making us a perfect partner for startups and large enterprises alike.
Our deep understanding of remote work environments allows us to unlock significant potential and flexibility for businesses. We address the challenges of high costs and dependency on traditional suppliers by offering alternative engagement models that enhance cost efficiency and reduce reliance on obsolete practices. We prioritize creating high-performing, cohesive teams that drive innovation and success, even in complex, multi-layered organizations.
By breaking down traditional barriers, we foster an environment where expertise can thrive and innovation can flourish across various scales of business operations. At SPACE44, we are dedicated to engineering ecosystems where your team can excel, ensuring that your vision becomes reality. Join us in paving the path to the future of work, where empathy and technical prowess go hand in hand, enhancing security and integrating seamlessly with your existing structures.
