Technical Business Analyst (US/APAC Support)
About Kurtosys:
Kurtosys helps asset and wealth managers transform complex data into meaningful client communications, reporting, and digital experiences. We work at the intersection of technology, data, design, and financial services — building solutions used by global investment firms.
The Opportunity:
We’re looking for a technically curious, client-focused problem solver to join our global support team.
This role is ideal for someone who enjoys understanding how systems work, digging into technical issues, analysing data, and helping clients solve problems. You’ll work across support, troubleshooting, configuration, and operational delivery — partnering closely with both clients and internal teams.
We’re not looking for someone who simply closes tickets. We’re looking for someone proactive, eager to learn, and excited by technology, problem-solving, and continuous improvement.
Working Hours:
This role supports international teams across APAC and the US and therefore requires flexibility to work aligned regional hours.
Candidates should be comfortable working one of the following shifts:
- APAC hours: 00:00 – 09:00 SAST
- US hours: 17:00 – 03:00 SAST (or 16:00 – 02:00 SAST during US daylight savings)
What You’ll Do:
- Investigate and resolve client support issues
- Analyse and troubleshoot data using SQL
- Work with structured data formats such as JSON, XML, CSV, and XLSX
- Support reporting production cycles and operational processes
- Implement configuration updates and solution enhancements
- Collaborate with technical and client-facing teams across regions
- Build a deep understanding of Kurtosys products and client environments
What We’re Looking For:
- 3–5 years’ experience in a technical support, technical BA, or client-facing technical role
- Strong SQL skills and confidence working with data
- Exposure to APIs, JSON/XML, or structured data environments
- Strong communication and problem-solving ability
- A proactive mindset and willingness to learn
- Someone who is curious, collaborative, humble, and takes ownership
Nice to Have:
- JavaScript debugging or scripting exposure
- SaaS or platform support experience
- Exposure to financial services or asset management
- Experience with Jira and Confluence
Why Join Us?
This is an opportunity to join a globally growing team where you’ll be trusted with real ownership, exposed to complex technical environments, and encouraged to continuously learn and grow.
If you enjoy solving problems, learning new technologies, and working with smart, collaborative people — we’d love to hear from you.
Skills Required
- 3-5 years' experience in a technical support, technical BA, or client-facing technical role
- Strong SQL skills and confidence working with data
- Exposure to APIs, JSON/XML, or structured data environments
- Strong communication and problem-solving ability
- A proactive mindset and willingness to learn
What We Do
Kurtosys helps investment managers deliver data & insights to their clients. Whether it be client reporting, client portals or multiple websites across regions, we're all about delivering data, documents and insights accurately, consistently and at scale. We're a secure cloud-based platform backed by a global team of experts. Our solutions are designed to make marketing and client reporting teams' lives easier.
